What is CloudTalk?
With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
75 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CloudTalk?
Pros
- Caring
- Respectful
- Security Protects
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Ticket Management
Workforce Management
Contact Center Compliance Management
Call Scripting and Call Flow Management
Knowledge Management
Multi Channel Queue Management
Multi Channel Intake Integration
Contact Center Analytics
Screen Prompts
Skills Based Routing
Vendor Capability Ratings
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Ease of Implementation
Quality of Features
Vendor Support
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
CloudTalk Reviews
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted May 2022
Easy to use, but difficulties hearing!
Likeliness to Recommend
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Jan K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2022
Simply great!
Likeliness to Recommend
What differentiates CloudTalk from other similar products?
Ease of use, Stunning customer Service
What is your favorite aspect of this product?
Support and easy to manage dashboards for our internal reporting
What do you dislike most about this product?
The platform hasn't upgraded much in past years. But they say they are working on something new. Lookign forward to it :))
What recommendations would you give to someone considering this product?
Ask about the numbers in advance. Country + Usage fit might be hard to find in some countries.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Respectful
Cons
- Slower Product Innovation
Mariam K.
- Role: Operations
- Industry: Shipping
- Involvement: End User of Application
Submitted Apr 2022
User-friendly
Likeliness to Recommend
What differentiates CloudTalk from other similar products?
It is easy to use. You can make calls without an issues. You can also monitor agents on how they are doing and help them while on call.
What is your favorite aspect of this product?
Monitoring agents as I already mentioned! You can just message them.
What do you dislike most about this product?
Sometimes you may hear some sounds while calling but anyway it solves soon.
What recommendations would you give to someone considering this product?
Recommend to check price.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features