Zendesk Talk

The Zendesk platform is where the action is. Customer interactions across phone, chat, email, social media, and any other channel you can imagine, all come together in one place.


Composite Score



Emotional Footprint



Likeliness to Recommend

to Recommend

Contact Center

Category Features
  • Call Scripting and Call Flow Management
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  • Contact Center Analytics
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  • Contact Center Compliance Management
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  • Knowledge Management
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  • Multi Channel Intake Integration
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  • Multi Channel Queue Management
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  • Screen Prompts
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  • Skills Based Routing
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  • Ticket Management
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  • Workforce Management

Sample Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
  • Individual Comments and Recommendations from Users
Buy Report / $999

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews Word Cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

Word Cloud legend

Product Scorecard

Dive Into Data

Explore every product feature, vendor capability, and so much more, in our comprehensive Product Scorecard, giving you unparalleled insight into the software.

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