Top Amazon Connect Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost.
Common Features
Integration APIs | Code Libraries | Communication APIs | Cloud Integration | Online Cloud Platform | Software Development Kit | MMS API | WebRTC-based Calling | Drag and Drop User Interface | AI Engine for CPaaS | Marketplace App Customization | Advanced Data Analytics | Payment Processing | Dashboards and Visualization | Whitelabeling
8.2
Composite
Score
+90
Emotional
Footprint
38
Reviews
Best Alternatives and Competitors to Amazon Connect
Compare how Amazon Connect stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
Alcatel-Lucent Enterprise
Rainbow by Alcatel-Lucent Enterprise
8.3
Composite
Score
+95
Emotional
Footprint
23
Reviews
Reviews Say
Compared to Amazon Connect, Rainbow by Alcatel-Lucent Enterprise is:
More Caring
More Inspiring
More Respectful
Less Transparent
Less Efficient
Less Innovative
Rainbow CPaaS solution offers an interoperable eco-system across channels to make your employees more productive and your customers feel nurtured. It bridges communications between humans, objects and processes enabling faster, easier, and more secure digital engagement for your business.
Bandwidth
Bandwidth
8.1
Composite
Score
+84
Emotional
Footprint
28
Reviews
Reviews Say
Compared to Amazon Connect, Bandwidth is:
More Respectful
Easier to Implement
Less Inspiring
Less Transparent
Less Reliable
Worse at Training
Cloud-ready voice, messaging, and 911 built for the enterprise. Bandwidth is the only API platform provider that owns a Tier 1 network, giving you better quality, rates, and control.
Commio
Commio
8.0
Composite
Score
+86
Emotional
Footprint
25
Reviews
Reviews Say
Compared to Amazon Connect, Commio is:
More Efficient
Easier to Implement
Less Reliable
Less Inspiring
Less Transparent
Worse at Training
Commio delivers a better way to power voice and text messaging in the cloud. Get up and running fast with their integrated thinQ io portal or flexible APIs. Commio makes it easy to bring your own 40 high-quality carriers to Twilio, Nexmo, Plivo, SignalWire or any SIP connection.
Plivo
Plivo
7.9
Composite
Score
+92
Emotional
Footprint
22
Reviews
Reviews Say
Compared to Amazon Connect, Plivo is:
More Innovative
Better at Support
Easier to Use
Better at Integrating
Easier to Customize
Less Transparent
Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivo’s API’s and SDK’s to quickly integrate voice and SMS capabilities into their applications.
EnableX
EnableX Communication APIs
7.9
Composite
Score
+97
Emotional
Footprint
28
Reviews
Reviews Say
Compared to Amazon Connect, EnableX Communication APIs is:
More Caring
More Efficient
Better at Support
More Innovative
More Respectful
Less Reliable
EnableX is Asia’s leading Cloud Communications solution provider offering fast and reliable full-stack communications APIs and SDKs to build an engaging in-app experience. Powered with WebRTC, it allows businesses to integrate Video, Voice, Chat and SMS capability right into the app and site.
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Telnyx
Telnyx
7.8
Composite
Score
+85
Emotional
Footprint
21
Reviews
Reviews Say
Compared to Amazon Connect, Telnyx is:
Less Reliable
Less Inspiring
Worse at Training
Less Transparent
Less Innovative
Worse at Integrating
Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Telnyx's simple Mission Control portal and API mean you can integrate voice, messaging, fax, wireless, video, and more into your applications with ease. Every Telnyx customer has access to 24/7 in-house engineering support, as well as complimentary services like configuration management, enterprise-level security, and fraud detection.
Sinch
Sinch
7.7
Composite
Score
+84
Emotional
Footprint
21
Reviews
Reviews Say
Compared to Amazon Connect, Sinch is:
Less Inspiring
Less Transparent
Harder to Customize
Worse at Training
Harder to Use
Worse at Support
Sinch APIs help enterprises enable meaningful communication at scale and connect with your audience seamlessly across messaging, email, voice, and video.
Twilio
Twilio Customer Engagement Platform
7.5
Composite
Score
+85
Emotional
Footprint
23
Reviews
Reviews Say
Compared to Amazon Connect, Twilio Customer Engagement Platform is:
Easier to Use
Less Caring
Less Transparent
Less Efficient
Less Reliable
Harder to Customize
Streamline your communication capabilities with Twilio's advanced suite of APIs
Infobip
Infobip
7.5
Composite
Score
+88
Emotional
Footprint
20
Reviews
Reviews Say
Compared to Amazon Connect, Infobip is:
More Caring
Better at Support
Less Reliable
Less Efficient
Less Inspiring
Harder to Customize
Infobip is a global leader in omnichannel communication. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.
