Emotional Footprint Awards 2023
Restaurant POS
SoftwareReviews names Toast POS and Revel Systems POS as Restaurant POS Emotional Footprint Award Winners.
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Restaurant POS
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Toast Inc
Toast POS
Toast Point of Sale, is an all-in-one platform combining powerful cloud-based software, payment processing, and beautiful hardware, all built for the restaurant industry.
9.1
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
92
Value Index
VALUE INDEX
Revel Systems
Revel Systems POS
Revel’s point of sale and business management platform provides a native cloud technology solution that helps restaurants and retailers deliver a better customer experience, diversify revenue streams, and scale their businesses with ease. Revel has been deployed at tens of thousands of customer locations, and is designed for the needs of growing chains. Revel is committed to client success and strives to be a people-first business, leading with integrity and transparency.
9.1
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Other Evaluated Vendors
Lavu Inc.
Lavu Restaurant POS
As featured in Gordon Ramsey's Kitchen Nightmares! STARTING AT $59/MO WITH FREE HARDWARE INCLUDED. Purpose-built for restaurants by restaurant people, Lavu's easy-to-use, mobile POS and restaurant management platform is designed to fit any dining type, cuisine, and budget. Lavu streamlines operations and increases revenue while delighting customers. Offering in-house payment processing, online ordering, detailed reporting, loyalty programs, labor management, inventory management & more.
8.7
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Shift4 Payments
SkyTab
SkyTab (formerly Restaurant Manager) is more than just a POS system. It’s an all-in-one restaurant platform that will transform your business - from front-of house to back-of-house and everything in between.
8.6
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Heartland, a Global Payments company
Heartland Restaurant
Digital Dining's Point of Sale Software does a lot, it's simple to use and goes way beyond the basics.
8.6
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
PAR Technology Corporation
PixelPoint POS
PAR PixelPoint POS software is designed for use in any and all restaurant and entertainment concepts, and is configurable to meet your your specific environment requirements, rather than forcing you to change your current processes. PixelPoint POS is available as a perpetual license or subscription option.
8.5
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Squirrel Systems Inc
Squirrel POS
Built on a proven and reliable platform, everything about Squirrel POS software has been designed with flexibility and efficiency in mind
8.1
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Square, Inc.
Square for Restaurants
Square for Restaurants is a point-of-sale platform built from the ground up with software, hardware, and payments to streamline your entire restaurant operation. It’s built for front of house and back of house. And it’s built for speed.
7.9
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Mad Mobile Inc
CAKE by Mad Mobile
CAKE by Mad Mobile is a Sysco Solutions Partner and all-in-one POS solution that helps businesses serve guests faster, scale their technology and grow. Our partnership assists in providing the best-in-class restaurant technology to Sysco customers and prospects.
7.9
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
75
Value Index
VALUE INDEX
Agilysys
Agilysys InfoGenesis POS
The award-winning point-of-sale solution that’s designed to help hospitality businesses serve their guests more effectively. Agilysys InfoGenesis POS boasts an intuitive touchscreen with extensive back-end reporting and analytics that enable operators to control costs and streamline operations. With centralized enterprise configuration, businesses can quickly leverage this next-generation point-of-sale to transform the guest service experience with ease. Switch seamlessly between terminals and tablets to maximize server efficiency.
7.8
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
NCR Corporation
NCR Aloha POS
With NCR Aloha, the wait is over. Our multi-functional restaurant POS solution gives operators all the tools they need to boost sales and increase the pace of service. Staff can use the POS solution to enter orders and payments, streamline food preparation and delivery, and improve operations. NCR Aloha POS is ideal for quick service, fast casual, casual dining and fine dining restaurants and can be used on fixed POS terminals, built-for-purpose handheld devices and consumer mobile devices.
7.5
CX Score
CX
Score
+71
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Volante Technologies Inc
Volante POS
Volanté develops enterprise point-of-sale software specializing in multi-unit quick service and table service restaurants, institutional cafeterias and retirement ..
6.8
CX Score
CX
Score
+55
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Oracle
Oracle MICROS Simphony POS
Oracle Hospitality Simphony is the premiere cloud and mobile hospitality management platform, providing enterprise point-of-sale (POS) and back-office functionality to support a wide range of food and beverage operations.
6.5
CX Score
CX
Score
+56
Net Emotional Footprint
Net Emotional
Footprint
72
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
