Toast POS Logo Award Winner Product Badge
Toast POS Logo Award Winner Product Badge
Toast Inc

Toast POS

7.9 / 10
Category
Toast POS
7.9 / 10

What is Toast POS?

Toast Point of Sale, is an all-in-one platform combining powerful cloud-based software, payment processing, and beautiful hardware, all built for the restaurant industry.

Company Details


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Awards & Recognition

Toast POS won the following awards in the Restaurant POS category

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Toast POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Toast POS.

94 Likeliness to Recommend

1
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Toast POS?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 88

Mobile Capabilities

93

Multiple Venue Property Concept Support

91

Payment Processing

91

PCI Compliance

91

Check Settlement Types

90

Integrations

90

Advanced Reporting Analytics

89

Workforce Management

88

Advanced Compliance & Statutory

86

Kitchen Course Management

85

Off Line Operations

84

Vendor Capability Ratings

Average 84

Breadth of Features

100

Business Value Created

100

Ease of IT Administration

100

Product Strategy and Rate of Improvement

100

Quality of Features

100

Ease of Data Integration

90

Usability and Intuitiveness

90

Vendor Support

90

Ease of Implementation

86

Availability and Quality of Training

80

Ease of Customization

80

Toast POS Reviews

Sophia O.

  • Role: Human Resources
  • Industry: Engineering
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Oct 2023

Fantastic product!

Likeliness to Recommend

9 / 10

What differentiates Toast POS from other similar products?

The overall interface is much easier to use.

What do you dislike most about this product?

Sometimes it can be a bit slow.

What recommendations would you give to someone considering this product?

Make sure you have all products labeled clearly when adding.

Pros

  • Reliable
  • Trustworthy
  • Caring
  • Fair

Aidan F.

  • Role: Consultant
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Mobile POS and terminals are great, payment quick

Likeliness to Recommend

10 / 10

What differentiates Toast POS from other similar products?

The fact that it has its own payment platform rather than a third party which is already integrated is key.

What is your favorite aspect of this product?

The mobile terminals for ordering and payment as well as payment integration not using a third party

What do you dislike most about this product?

Sometimes needs restarting if terminals aren't syncing.

What recommendations would you give to someone considering this product?

Speak to the support team thoroughly to get a proper understanding of the capabilities and limits of the product during setup.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Efficient Service

Masaru T.

  • Role: C-Level
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Innovation and real world experience.

Likeliness to Recommend

8 / 10

What differentiates Toast POS from other similar products?

They are first to work with 3rd parties and if the 3rd party does a great job, they work hand in hand on functionality and integration.

What is your favorite aspect of this product?

They are first to try new things and work with people who actually work in the industry.

What do you dislike most about this product?

Over promise and under deliver some times. And aggressive sales and then limited follow through.

What recommendations would you give to someone considering this product?

Basic product is great but have a persistent team for support and implementation of new features.

Pros

  • Helps Innovate
  • Respectful
  • Continually Improving Product
  • Acts with Integrity

Cons

  • Less Efficient Service
  • Wastes Time
  • Less Caring

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