Emotional Footprint Awards 2022
Email Backup
SoftwareReviews names Dropsuite Email Backup, Mimecast Sync & Recover, and BackupAssist as Email Backup Emotional Footprint Award Winners.
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Email Backup
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Dropsuite Ltd.
Dropsuite Email Backup
Dropsuite is a cloud software platform enabling businesses and organizations globally to easily backup, recover and protect their important business information. Dropsuite’s commitment to advanced, secure, and scalable cloud technologies keeps us in the forefront of the industry and makes us the choice of leading IT Administrators and Service Providers globally.
9.5
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Mimecast Services
Mimecast Sync & Recover
The Mimecast solution, Sync & Recover for Exchange and Office 365, gives you a simple, centralized, streamlined way to recover deleted, corrupted, or stolen email, calendar, and contact data by leveraging a cloud-based archive.
9.1
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Cortex I.T. Labs Pty Ltd
BackupAssist
Backup software that saves your servers from ruin. Never suffer from data loss ever again. Use BackupAssist to perform onsite and offsite backups to safeguard your servers.
9.1
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Other Evaluated Vendors
Veritas
Backup Exec
Backup Exec gives you simple, complete backup and recovery protection for your business—to cover all data wherever it resides.
9.0
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Veeam
Veeam Backup for Microsoft 365
Veeam is the leader in Backup solutions that deliver Cloud Data Management. Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing your data. With 365,000 + customers worldwide, including 81% of the Fortune 500 and 66% of the Global 2,000.
8.4
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Commvault Systems
Metallic Backup
Powered by Commvault, Metallic delivers enterprise-grade, industry-leading data protection, with the simplicity of SaaS.
8.1
CX Score
CX
Score
+76
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Open Text Corporation
CloudAlly Microsoft 365 Backup
Enterprise-grade automated Microsoft Office 365 backup and restore for Mail, Calendar, Contacts, Tasks, Groups, Teams, OneDrive, and SharePoint. Protect your business-critical cloud data with our Microsoft 365 Backup.
7.4
CX Score
CX
Score
+68
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
