Mimecast Services

Mimecast Sync & Recover

Composite Score

7.9 /10

CX Score

8.3 /10

34 Reviews Write a Review

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What is Mimecast Sync & Recover?

The Mimecast solution, Sync & Recover for Exchange and Office 365, gives you a simple, centralized, streamlined way to recover deleted, corrupted, or stolen email, calendar, and contact data by leveraging a cloud-based archive.

Company Details

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Awards & Recognition

Mimecast Sync & Recover won the following awards in the Email Backup category

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2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation

2023

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

6 Top Rated Features

2022

2020 Emotional Footprint Champion

2020

2020 Data Quadrant Champion

2020

Mimecast Sync & Recover Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mimecast Sync & Recover.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mimecast Sync & Recover?

0% Negative

2% Neutral

98% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 83

Security

Backup Archiving

Support for Backup Types

Compliance

Legal Hold

Granular Restore

Mailbox Backup Restore

Media Support

Permissions Awareness

User self service

AI tech support

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Mimecast Sync & Recover Reviews

Ossama Y.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Reliable and Easy-to-Use Backup Solution"

Likeliness to Recommend

9 /10

What differentiates Mimecast Sync & Recover from other similar products?

Offering automated email backup, rapid recovery, and strong compliance features in a single platform.

What is your favorite aspect of this product?

The seamless email backup and quick recovery process provide peace of mind by ensuring data is always protected and easily restorable.

What do you dislike most about this product?

The restore process can be slow and less intuitive, making it harder to quickly retrieve specific emails when needed

What recommendations would you give to someone considering this product?

Ensure it meets your backup and recovery speed expectations, take time to explore the interface, and consider a trial to see if it fits your workflow.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hinesh B.

Role: Information Technology
Industry: Construction
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

More features and options.

Likeliness to Recommend

10 /10

What differentiates Mimecast Sync & Recover from other similar products?

This product has more options than other products have.

What is your favorite aspect of this product?

Message trace and recovery options.

What do you dislike most about this product?

No enterprise training for enterprise IT professionals.

What recommendations would you give to someone considering this product?

Go for it if you have a budget for the software to implement email security and backup for your org.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Saves Time

Steve K.

Role: Sales Marketing
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Easy to use and resourceful!

Likeliness to Recommend

10 /10

What differentiates Mimecast Sync & Recover from other similar products?

provides a safe and secure way of keeping on top of internet security. I

What is your favorite aspect of this product?

It's scalable, easy to use and easy to implement.

What do you dislike most about this product?

not compatible w some suites

What recommendations would you give to someone considering this product?

it is scalable and resourceful. Best for MSPs

Pros

Reliable
Performance Enhancing
Unique Features
Effective Service

Mimecast Sync & Recover

What is Mimecast Sync & Recover?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

2020 Emotional Footprint Champion

2020 Data Quadrant Champion

Mimecast Sync & Recover Ratings

89 Likeliness to Recommend

2 Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Mimecast Sync & Recover?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Backup Archiving Ability to conduct archive backups for long-term storage.

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Legal Hold The ability to have a emmutable copy of record as a result of court order

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

User self service User do not need to raise a service desk ticket anymore

AI tech support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Mimecast Sync & Recover Reviews

Ossama Y.

Reliable and Easy-to-Use Backup Solution"

Likeliness to Recommend

Pros

Hinesh B.

More features and options.

Likeliness to Recommend

Pros

Steve K.

Easy to use and resourceful!

Likeliness to Recommend

Pros

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Feature Ratings

Security

Backup Archiving

Support for Backup Types

Compliance

Legal Hold

Granular Restore

Mailbox Backup Restore

Media Support

Permissions Awareness

User self service

AI tech support

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features