Top Digital Adoption Platforms Software Awards 2022 | Software Reviews

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Emotional Footprint Awards 2022

Digital Adoption Platforms


SoftwareReviews names Newired and Pendo Adopt as Digital Adoption Platforms Emotional Footprint Award Winners.


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Digital Adoption Platforms

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Newired

Newired

Newired is a Digital Adoption Solution which allows you to design and create a guidance overlay to help users of virtually any web-based software. Newired introduces an interactive guidance layer which enhances user experience, boosts application adoption and guides customers or employees through any task, providing contextual help in an easy-to-use interface. With Newired onboarding and training tools, business process owners, HR trainers, and other professionals can turn training manuals, and support resources into a powerful and interactive guidance layer, which will provide real time, in-app support.

9.4

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

0% Negative 97% Positive
Badge Winner
14Reviews

Pendo.io, Inc.

Pendo Adopt

Pendo provides software that makes software better. Using Pendo, product teams can combine qualitative and quantitative insights to make more informed decisions on how to support users throughout their journey. IT and operations teams can onboard, train, and support employees inside the tools they use at work, helping to improve employee proficiency and accelerate ROI on software investments.

9.0

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

1% Negative 91% Positive
Badge Winner
21Reviews

Other Evaluated Vendors


Whatfix Inc

Whatfix

Whatfix is a Digital Adoption Platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.

8.9

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

1% Negative 95% Positive
12Reviews

Appcues Inc

Appcues

Appcues is used to measure and improve product adoption—without a developer. The no-code platform empowers non-technical teams to track and analyze product usage, and publish beautiful in-app onboarding tours, announcements, and surveys, in minutes.

8.7

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

2% Negative 91% Positive
15Reviews

Spekit

Spekit

Spekit is the leading SaaS in-app digital adoption and enablement platform that helps employees learn their tools and navigate process changes by accessing answers and enablement resources in real-time, everywhere they work. Built by sales ops professionals for growing & remote teams, Spekit blends the modern digital adoption platform with the simplicity of a contextual knowledge base for a lightweight yet powerful solution to continuous employee training.

8.5

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

2% Negative 90% Positive
11Reviews

WalkMe

WalkMe

WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.

8.2

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

5% Negative 82% Positive
22Reviews

ANCILE

uPerform

uPerform is a just-in-time learning and support platform that bolts on to your EHR, ERP, HCM, and other enterprise applications. Chosen by leading healthcare systems and over half of the Fortune 100, uPerform helps organizations centralize software training and support. With tools that accelerate content creation and delivery, uPerform empowers users with access to the right information, at the right time, specific to their role, creating more productive users and increasing clinician satisfaction. Learn more at https://www.uperform.com

6.7

CX Score

CX
Score

+57

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

10% Negative 67% Positive
10Reviews

For the full list of vendors in this space, click here.

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