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Emotional Footprint Awards 2022

AIOps


SoftwareReviews names Dynatrace AIOps, BMC TrueSight, and AppDynamics as AIOps Emotional Footprint Award Winners.


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AIOps

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


BMC Software, Inc.

BMC TrueSight

For IT organizations focused on managing and delivering applications and services at the speed of business, the TrueSight portfolio of products offers unprecedented visibility into performance and utilization of the IT resources that fuel your digital services.

8.9

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

2% Negative 94% Positive
Badge Winner
13Reviews

Dynatrace

Dynatrace AIOps

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, their all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort.

8.8

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

0% Negative 94% Positive
Badge Winner
11Reviews

Cisco Systems

AppDynamics

AppDynamics APM automatically discovers, maps, and visualizes your critical customer journeys through each application service and infrastructure dependency. Teams have a single source of truth to focus on end-to-end performance in the context of the customer experience, instead of monitoring individual services.

8.6

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

2% Negative 93% Positive
Badge Winner
12Reviews

Other Evaluated Vendors


New Relic, Inc.

New Relic AIOps

The observability platform for the modern enterprise. New Relic One lets you find, visualize, and understand everything that’s happening across your software environment. Cut through complexity, provide context, and see across artificial organizational boundaries, quickly finding and fixing problems. With our open, connected, and programmable platform, you can create more perfect software, experiences, and businesses.

8.5

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

0% Negative 90% Positive
12Reviews

Vunet Systems

VuNet vuSmartMaps

The end-end integrated AI based platform with ITSM tools that connects user experience, customer journeys, business transactions, infrastructure and IT operations. This allows comprehensive bird’s eye view of the IT operations to derive real time business and operational insights on the platform.

8.4

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

1% Negative 87% Positive
21Reviews

Datadog

Datadog

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization.

8.3

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

3% Negative 89% Positive
11Reviews

ServiceNow

ServiceNow Service Management

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

8.0

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

6% Negative 83% Positive
10Reviews

Splunk

Splunk AIops Platform

Data chaos is everywhere, bringing with it more data than organizations know what to do with — at great volumes, different kinds and at ever-increasing speeds. At Splunk, we want you to embrace your data. Splunk, the Data-to-Everything Platform, empowers customers to use this explosion as an opportunity to drive effectiveness, productivity, insights and automation… to turn data into action, anywhere in the organization.

7.5

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

4% Negative 78% Positive
13Reviews

OpsRamp Inc

OpsRamp OpsQ

OpsRamp's artificial intelligence for IT operations (AIOps) solution, OpsQ, is the world's first service-centric AIOps platform with intelligent event management, powerful alert correlation, and rapid remediation.

5.7

CX Score

CX
Score

+32

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

16% Negative 48% Positive
16Reviews

For the full list of vendors in this space, click here.

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