Emotional Footprint Awards 2021

Unified Communications as a Service


SoftwareReviews names Microsoft Teams, Cisco Webex Calling, and Alcatel-Lucent Rainbow as Unified Communications as a Service Emotional Footprint Award Winners.


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Unified Communications as a Service

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Microsoft

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

8.3

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

2% Negative 84% Positive
Badge Winner
72Reviews

Cisco Systems

Cisco Webex Calling

Cisco's unified communications provides call-control & flexible platforms, applications and telephony extensions.

8.3

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

4% Negative 86% Positive
Badge Winner
144Reviews

Alcatel-Lucent Enterprise

Alcatel-Lucent Rainbow

Alcatel-Lucent is the leading IP networking, ultra-broadband access, and cloud technology specialist. We believe that networks are the foundation of our ultra-connected world.

8.0

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

2% Negative 84% Positive
Badge Winner
21Reviews

Other Evaluated Vendors


Mitel

Mitel MiCloud Connect

The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications and collaboration to SMBs, enterprises and Fortune 500 companies around the world.

7.5

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

6% Negative 78% Positive
20Reviews

AT&T Inc.

AT&T Office@Hand

The AT&T Unified Communications and Collaboration Portfolio are integrated solutions that bring multiple tools together such as instant messaging, conferencing, email, and voice calling, for seamless interactions with co-workers, partners, and customers wherever work demands.

7.3

CX Score

CX
Score

+69

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

8% Negative 78% Positive
48Reviews

RingCentral, Inc

RingCentral Office

RingCentral Office® offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax.

7.3

CX Score

CX
Score

+66

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

11% Negative 76% Positive
20Reviews

Avaya

Avaya OneCloud UCaaS

Explore communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more

7.2

CX Score

CX
Score

+67

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

10% Negative 77% Positive
46Reviews

Vonage

Vonage Business Communications

Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

6.6

CX Score

CX
Score

+59

Net Emotional Footprint

Net Emotional
Footprint

72

Value Index

VALUE INDEX

14% Negative 73% Positive
20Reviews

Unify

Atos Unify

Atos Unify is the family name for remote and distributed work offerings and solutions from Atos group. By combining our own OpenScape communication platforms and strategic partner offerings including Unify Office by RingCentral and Cloud Contact Center powered by NICE inContact, we help enterprises to work from anywhere using best-in-class communication, contact center and collaboration tools.

6.5

CX Score

CX
Score

+62

Net Emotional Footprint

Net Emotional
Footprint

68

Value Index

VALUE INDEX

8% Negative 72% Positive
25Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

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