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Emotional Footprint Awards 2021

Email Backup


SoftwareReviews names Dropsuite Office 365 Exchange Backup, NovaBACKUP, CloudAlly G Suite Backup, and Backup Exec as Email Backup Emotional Footprint Award Winners.


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Email Backup

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Dropsuite Ltd.

Dropsuite Office 365 Exchange Backup

Exchange Online Backup by Dropsuite is a cloud-based backup solution with military grade encryption designed to safely protect business digital assets. You can feel assured your email is safe and secure from the many risks that threaten businesses every day by using Dropsuite.

9.5

CX Score

CX
Score

+98

Net Emotional Footprint

Net Emotional
Footprint

92

Value Index

VALUE INDEX

0% Negative 98% Positive
Badge Winner
26Reviews

Veritas

Backup Exec

Backup Exec gives you simple, complete backup and recovery protection for your business—to cover all data wherever it resides.

9.1

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

1% Negative 96% Positive
Badge Winner
21Reviews

CloudAlly

CloudAlly G Suite Backup

By enabling CloudAlly to automatically detect new users, we can add new team members to the system and ensure their data is backed up from day 1 on the job. Prefer a hands-on approach? CloudAlly makes it easy to manually add, delete and manage your users and their data backup preferences, which you find in our G Suite backup software.

9.1

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

1% Negative 92% Positive
Badge Winner
12Reviews

NovaStor Corp

NovaBACKUP

NovaBACKUP is made for small businesses or the IT person that doesn't have time to worry about backup. It's everything you need to protect your most critical data.

9.0

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

2% Negative 94% Positive
Badge Winner
15Reviews

Other Evaluated Vendors


Cortex I.T. Labs Pty Ltd

BackupAssist

Backup software that saves your servers from ruin. Never suffer from data loss ever again. Use BackupAssist to perform onsite and offsite backups to safeguard your servers.

8.8

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

2% Negative 92% Positive
15Reviews

Mimecast Services

Mimecast Sync & Recover

The Mimecast solution, Sync & Recover for Exchange and Office 365, gives you a simple, centralized, streamlined way to recover deleted, corrupted, or stolen email, calendar, and contact data by leveraging a cloud-based archive.

8.8

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

1% Negative 88% Positive
16Reviews

Veeam

Veeam Backup for Microsoft Office 365

Veeam is the leader in Backup solutions that deliver Cloud Data Management. Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing your data. With 365,000 + customers worldwide, including 81% of the Fortune 500 and 66% of the Global 2,000.

8.0

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

4% Negative 83% Positive
19Reviews

Commvault Systems

Commvault Backup and Recovery

Enterprise data is anything but uniform. Which is why your data protection, backup and recovery solution needs to cover the full range of data sources, file types, storage media and backup modes — from snapshots to streaming.

7.8

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

8% Negative 81% Positive
12Reviews

CloudAlly

CloudAlly Office 365 Exchange Backup for Business

CloudAlly’s automated daily Office 365 Exchange backup service, with its business email backup software ensures that you can both quickly recover data from any point in time as well as export your archives for local storage.

7.3

CX Score

CX
Score

+67

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

4% Negative 72% Positive
31Reviews

For the full list of vendors in this space, click here.

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