Emotional Footprint Awards 2021

eForms


SoftwareReviews names Paperform, ProntoForms, Wufoo, Google Forms, and Zoho Forms as eForms Emotional Footprint Award Winners.


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eForms

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Paperform Pty. Ltd

Paperform

Paperform is an online platform that enables anyone to create online forms or product pages quickly, intuitively, and to brand them as they like, all without writing code.

9.4

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

92

Value Index

VALUE INDEX

0% Negative 97% Positive
Badge Winner
26Reviews

ProntoForms Corporation

ProntoForms

ProntoForms offers leading technology for mobile forms solutions and customizable forms for all businesses. The ProntoForms mobile solution makes it easy for remote workers to collect data using a mobile forms for business app, access company data in the field that can be used to populate offline or online mobile forms, and automatically share the results with back-office systems, cloud services, and people.

9.3

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

0% Negative 97% Positive
Badge Winner
16Reviews

Google

Google Forms

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

8.7

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

3% Negative 90% Positive
Badge Winner
222Reviews

SurveyMonkey

Wufoo

Build custom online forms that you can use to collect data, payments and to automate your workflows.

8.6

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

0% Negative 92% Positive
Badge Winner
12Reviews

Zoho

Zoho Forms

Create and share online forms, receive email alerts, and get your team involved to manage your data with Zoho Forms.

8.6

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

3% Negative 90% Positive
Badge Winner
65Reviews

Other Evaluated Vendors


Microsoft

Microsoft Forms

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

8.5

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

3% Negative 90% Positive
49Reviews

WPForms LLC

WPForms

WPForms is the most beginner friendly WordPress form builder plugin. Our drag and drop form builder let's you create beautiful forms for your website in minutes.

8.5

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

4% Negative 93% Positive
14Reviews

FormAssembly

FormAssembly

FormAssembly is an all-in-one web form building and data collection platform. With the combination of our easy-to-use form builder, robust integration to Salesforce, and high security and compliance standards, companies are able to save time, money, and effort in their day-to-day processes and get the maximum benefit out of the data they collect.

8.4

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

2% Negative 89% Positive
19Reviews

JotForm, Inc.

JotForm

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

7.9

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

4% Negative 86% Positive
35Reviews

Rocketgenius , Inc.

Gravity Forms

Millions of WordPress sites rely on Gravity Forms to collect their most critical information. With our easy-to-use, visual form builder, you can create and launch all kinds of forms on your WordPress website. You can build anything such as advanced contact forms, newsletters, user registration forms, surveys, quizzes, checkout forms, and more in a matter of minutes.

7.8

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

2% Negative 77% Positive
12Reviews

Formstack

Formstack

With Formstack, businesses and teams of all types and sizes can easily create online forms to automate repetitive business processes and gain rich insights. Quickly and easily create custom forms, feed data into digital documents, and collect eSignatures to streamline your workflow automation. Formstack's platform brings all our workplace productivity products together into one, integrated solution.

7.6

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

6% Negative 79% Positive
18Reviews

Ricoh USA

Ricoh eForms Manager

RICOH eForms Manager is a dynamic solution that simplifies the electronic forms process – giving you the tools to quickly create new forms, build out existing forms, determine routing rules, establish workflow automation and more.

7.6

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

6% Negative 80% Positive
50Reviews

Jadu

Jadu XForms Professional

Continuum XFP is a powerful, secure and flexible eForms solution that provides non-technical tools to build online forms. Build efficiency into your services by connecting with your customers. Intelligent eForms on all devices, providing rapid service transformation with flexible integration.

7.5

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

9% Negative 83% Positive
13Reviews

123FormBuilder

123FormBuilder

123FormBuilder is a versatile and user-friendly web form builder that helps organizations and individuals in over 185 countries build forms, surveys, polls, and quizzes without having to write a single line of code. More than 1.9 million users utilize 123FormBuilder to collect data, optimize internal processes and complete payments online. You can select from a variety of third-party apps and payment gateways that you can integrate with your web form, such as PayPal, MailChimp, Square, Stripe, Authorize.Net, SalesForce, and the list goes on.

7.2

CX Score

CX
Score

+71

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

7% Negative 78% Positive
12Reviews

Typeform

Typeform

Typeform turns average forms & surveys into a powerful brand communication tool for your business. Create forms, surveys, quizzes (and so much more) to grow your audience, improve just about anything, and validate (or invalidate) your best ideas.

7.1

CX Score

CX
Score

+65

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

7% Negative 72% Positive
21Reviews

Versivo Inc

Versiform

Versiform is a cloud-based eForm solution thils at allows government and commercial organizations to efficiently transform paper-based processes to the web. Versiform helps its users collect better data and streamline operations through tracking, auditing and reporting, without having to invest in IT infrastructure or software developers.

6.9

CX Score

CX
Score

+64

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

10% Negative 74% Positive
18Reviews

For the full list of vendors in this space, click here.

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