Emotional Footprint Awards 2020

Web Conferencing


SoftwareReviews names GoToMeeting, Cisco Webex Meetings, and Google Meet as Web Conferencing Emotional Footprint Award Winners.


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Web Conferencing

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


LogMeIn

GoToMeeting

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

8.9

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

3% Negative 93% Positive
Badge Winner
127Reviews

Cisco Systems

Cisco Webex Meetings

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

8.9

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

2% Negative 93% Positive
Badge Winner
197Reviews

Google

Google Meet

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

8.8

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

1% Negative 93% Positive
Badge Winner
200Reviews

Other Evaluated Vendors


LogMeIn

join.me

We’re a collaboration tool designed to cut through pointless processes, politics and protocols with a single click. We help you, your team and your company by making collaboration simple, instant and continuous.

8.7

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

2% Negative 94% Positive
58Reviews

Zoom Video Communications, Inc.

Zoom

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

8.6

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

3% Negative 90% Positive
220Reviews

Dialpad Inc

UberConference

Our rich interface makes it easy to do things like mute a noisy caller, dial-in another person mid-call, share your screen, call controls and more.

8.5

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

6% Negative 91% Positive
40Reviews

Blue Jeans Network Inc

BlueJeans Meetings

BlueJeans Meetings transforms your video conferencing experience by integrating the industry’s highest-fidelity audio and video performance with incredible productivity features and a comprehensive security toolkit to provide you with a distinct competitive advantage every time you join a meeting.

8.5

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

1% Negative 91% Positive
43Reviews

Adobe Systems

Adobe Connect

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

8.4

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

3% Negative 88% Positive
96Reviews

Microsoft

Skype for Business

With one click, anyone can join your online meeting, from any device. You can choose to meet right away, or schedule from Outlook for later. The meeting URL is personalized just for you.

8.2

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

4% Negative 86% Positive
91Reviews

Microsoft

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

8.2

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

4% Negative 83% Positive
111Reviews

For the full list of vendors in this space, click here.

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