Emotional Footprint Awards 2020

Email Backup Solutions


SoftwareReviews names Dropsuite Office 365 Exchange Backup, Backup Exec Email Backup, and Mimecast Sync & Recover as Email Backup Solutions Emotional Footprint Award Winners.

Email Backup Solutions

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Dropsuite Ltd.

Dropsuite Office 365 Exchange Backup

Exchange Online Backup by Dropsuite is a cloud-based backup solution with military grade encryption designed to safely protect business digital assets. You can feel assured your email is safe and secure from the many risks that threaten businesses every day by using Dropsuite.

9.4

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

0% Negative 98% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
21Reviews

Veritas

Backup Exec Email Backup

Backup Exec gives you simple, complete backup and recovery protection for your business—to cover all data wherever it resides.

8.9

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

1% Negative 95% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
17Reviews

Mimecast Services

Mimecast Sync & Recover

The Mimecast solution, Sync & Recover for Exchange and Office 365, gives you a simple, centralized, streamlined way to recover deleted, corrupted, or stolen email, calendar, and contact data by leveraging a cloud-based archive.

8.9

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

1% Negative 92% Positive