Emotional Footprint Awards 2020

Electronic Health Records


SoftwareReviews names EpicCare and McKesson Paragon EHR as Electronic Health Records Emotional Footprint Award Winners.

Electronic Health Records

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Epic

EpicCare

The award-winning EpicCare EMR is known for being fast and physician-friendly. Integrated access and revenue systems simplify administration.

7.7

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

7% Negative 81% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
169Reviews

Allscripts Healthcare Solutions Inc.

McKesson Paragon EHR

 Paragon® - a complete hospital information system (HIS) designed for the environment of today with the adaptability to accommodate the challenges of the future. 

7.2

CX Score

CX
Score

+65

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

11% Negative 76% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
11Reviews

Other Evaluated Vendors


Quality Systems

NextGen Healthcare

Tap into our integrated EHR and practice management system. See how your organization can achieve a new level of care and financial success.

6.9

CX Score

CX
Score

+65

Net Emotional Footprint

Net Emotional
Footprint

72

Value Index

VALUE INDEX

11% Negative 76% Positive
25Reviews

Athenahealth

AthenaClinicals

Our cloud-based EHR service helps you deliver care efficiently with minimal disruption and optimal connection to your patients.

6.7

CX Score

CX
Score

+59

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

16% Negative 75% Positive
14Reviews

Cerner Corporation

Cerner PowerChart Touch

PowerChart Touch™ supports fast, intuitive and mobile workflows for the physician community by providing access to lab results, patient documentation and current orders while on-the-go via a smartphone or tablet.

6.5

CX Score

CX
Score

+53

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

14% Negative 66% Positive
49Reviews

MEDITECH

Meditech EHR

MEDITECH’s EHR is built by physicians, for physicians—with your needs at the forefront. Reclaim your productivity and transform the care you deliver across all settings, with clinically sophisticated tools and an innovative design that you’ll actually enjoy using.

6.3

CX Score

CX
Score

+50

Net Emotional Footprint

Net Emotional
Footprint

73

Value Index

VALUE INDEX

19% Negative 68% Positive
48Reviews