Emotional Footprint Awards 2019

Web Conferencing


SoftwareReviews names Zoho Meeting, PGi GlobalMeet, Join.me, Google Hangouts Meet, and Cisco Webex Meetings as Web Conferencing Emotional Footprint Award Winners.


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Web Conferencing

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Zoho

Zoho Meeting

Zoho Meeting is a robust web conferencing solution. Hosts product launches, feature demonstrations, sales presentations, lead-nurturing webinars, user education webinars, and online meetings, right from your browser.

9.8

CX Score

CX
Score

+100

Net Emotional Footprint

Net Emotional
Footprint

97

Value Index

VALUE INDEX

0% Negative 100% Positive
Badge Winner
22Reviews

PGi

PGi GlobalMeet

GlobalMeet® provides a reliable, high quality video web conferencing service that enables businesses to collaborate across the globe. GlobalMeet’s mobile and desktop applications have flexible connection options to make it easy to start and join meetings, regardless of location.

9.5

CX Score

CX
Score

+100

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

0% Negative 100% Positive
Badge Winner
10Reviews

Join.me

Join.me

We’re a collaboration tool designed to cut through pointless processes, politics and protocols with a single click. We help you, your team and your company by making collaboration simple, instant and continuous.

9.3

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

0% Negative 95% Positive
Badge Winner
23Reviews

Google

Google Hangouts Meet

Connect with the people that make your business run via HD video, voice or text. You can save money and time on travel, but still get all the benefits of face-to-face contact.

8.9

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

1% Negative 92% Positive
Badge Winner
161Reviews

Cisco Systems

Cisco Webex Meetings

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

8.7

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

2% Negative 92% Positive
Badge Winner
122Reviews

Other Evaluated Vendors


Zoom Video Communications, Inc.

Zoom

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

8.5

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

3% Negative 88% Positive
67Reviews

Microsoft

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

8.4

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

1% Negative 88% Positive
21Reviews

BlueJeans

BlueJeans

BlueJeans' platform extends high quality video collaboration beyond the boundaries of specialized conference rooms. Finally, you have access to everyone you want to meet. BlueJeans can bridge together business and consumer video conferencing solutions, enabling you to collaborate more effectively with colleagues, customers, partners, suppliers and your social network.

8.3

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

2% Negative 88% Positive
21Reviews

Adobe

Adobe Connect

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

8.2

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

3% Negative 88% Positive
77Reviews

LogMeIn

GoToMeeting

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

8.0

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

6% Negative 88% Positive
57Reviews

Dialpad

UberConference

Our rich interface makes it easy to do things like mute a noisy caller, dial-in another person mid-call, share your screen, call controls and more.

8.0

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

11% Negative 85% Positive
20Reviews

LifeSize

Lifesize Cloud

Lifesize Cloud is simply the best way for your entire organization to connect over video when you need to get business done.

7.8

CX Score

CX
Score

+71

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

8% Negative 80% Positive
10Reviews

AnyMeeting

AnyMeeting

Whether with colleagues, clients or prospects, use AnyMeeting video conferencing for that more personal and powerful connection. That will translate to higher engagement, higher productivity and higher sales versus travel or traditional phone conferencing.

7.5

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

66

Value Index

VALUE INDEX

4% Negative 88% Positive
20Reviews

For the full list of vendors in this space, click here.

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