Emotional Footprint Awards 2019
Web Conferencing
Software Reviews names Zoho Meeting, PGi GlobalMeet, Join.me, Google Hangouts Meet, and Cisco Webex Meetings as Web Conferencing Emotional Footprint Award Winners.
Web Conferencing
Emotional Footprint Awards
Software Reviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
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Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Zoho
Zoho Meeting
Zoho Meeting is a robust web conferencing solution. Hosts product launches, feature demonstrations, sales presentations, lead-nurturing webinars, user education webinars, and online meetings, right from your browser.
9.8
CX Score
CX
Score
+100
Net Emotional Footprint
Net Emotional
Footprint
97
Value Index
VALUE INDEX
PGi
PGi GlobalMeet
GlobalMeet® provides a reliable, high quality video web conferencing service that enables businesses to collaborate across the globe. GlobalMeet’s mobile and desktop applications have flexible connection options to make it easy to start and join meetings, regardless of location.
9.5
CX Score
CX
Score
+100
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Join.me
Join.me
We’re a collaboration tool designed to cut through pointless processes, politics and protocols with a single click. We help you, your team and your company by making collaboration simple, instant and continuous.
9.3
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX