What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.6
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Matt G.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Apr 2026
A great service for connecting with others!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
All of the functions, like screen sharing, recording tools, zoom notes, whiteboard, chat features etc.
What is your favorite aspect of this product?
It allows me to coach people from anywhere in the world.
What do you dislike most about this product?
I'm a low tech guy so some of the features seem overwhelming to me.
What recommendations would you give to someone considering this product?
This is a great product for video calls and connecting with people all over. It is easy to use and comes with lots of features.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Sunil A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2026
my journey in why i chose zoom instead of teams.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
microsoft teams looked like a maze that we tried for month. zoom workplace is the best because it’s powerful without being confusing. the whiteboard tool is in fact usable on a call, by contrast with the shoddy alternatives. it is so end-user (not just it department) centric, that it feels like someone designed this for people who actually do work.
What is your favorite aspect of this product?
the video filters and lighting adjustments are a godsend for those early morning calls before i’ve had my coffee. I also like the “huddles” feature for those fast, informal sessions of brainstorming that don’t require a formal calendar invite.” the audio (with one exception related to my own internet connection on rainy days) is consistently clear. it feels very professional.
What do you dislike most about this product?
it powers a lot of battery on my macbook. if i’m on calls for three hours and not plugged in, then my laptop is basically dead by lunch.
What recommendations would you give to someone considering this product?
if you want something clean and fast that just works then go with this. it’s the best investment i’ve ever made for our internal communication.
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Jill S.
- Role: Finance
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jan 2026
Zoom Workplace - You're gonna love it!!!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Accountability - Accessability,. Zoom responds to questions immediately and handles everything quickly and efficiently. Love them!
What is your favorite aspect of this product?
It WORKS when it's supposed to. You don't have to sit and guess if your meeting is going to happen!
What do you dislike most about this product?
There's nothing to dislike!
What recommendations would you give to someone considering this product?
Get it! You won't regret it!
Pros
- Saves Time
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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