Emotional Footprint Awards 2019

Enterprise Resource Planning


SoftwareReviews names Oracle ERP Cloud, Acumatica Cloud ERP, Microsoft Dynamics 365 for Finance and Operations, and Oracle PeopleSoft as Enterprise Resource Planning Emotional Footprint Award Winners.


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Enterprise Resource Planning

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Oracle

Oracle ERP Cloud

Streamline your enterprise business processes with Enterprise Resource Planning (ERP) Cloud. With ERP Cloud Financials, Procurement, Project Portfolio Management and more, you can increase productivity, lower costs, and improve controls.

8.6

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

4% Negative 88% Positive
Badge Winner
30Reviews

Acumatica

Acumatica Cloud ERP

Acumatica ERP (Enterprise Resource Planning) system delivers adaptable cloud and mobile technology with a unique all inclusive user licensing model, enabling a complete, real time view of your business anytime, anywhere. Through our worldwide network of partners, Acumatica ERP provides the full suite of integrated business management applications, including Financials, Distribution, Manufacturing, Project Accounting, eCommerce, Field Service, and CRM. There is only one true Cloud ERP platform designed for mid-sized customers – Acumatica.

7.6

CX Score

CX
Score

+68

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

5% Negative 73% Positive
Badge Winner
28Reviews

Microsoft

Microsoft Dynamics 365 for Finance and Operations

Optimize your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern business application.

7.4

CX Score

CX
Score

+72

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

10% Negative 82% Positive
Badge Winner
29Reviews

Oracle

Oracle PeopleSoft

Oracle's PeopleSoft Financial Management reduces costs by automating, centralizing, and standardizing global transactional processes. Manage risk and reduce compliance costs with end-to-end processes for governance, risk, and compliance. Make the right investments in the business with integrated performance management and business intelligence.

7.2

CX Score

CX
Score

+67

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

10% Negative 77% Positive
Badge Winner
72Reviews

Other Evaluated Vendors


Deltek

Deltek Vision

Deltek understands the balancing act required for project-based businesses. Deltek’s ERP solutions are purpose-built to help government contractors, professional services firms and other project-based businesses research and identify opportunities, win new business, recruit and develop talent, optimize resources, streamline operations and deliver more profitable projects.

7.2

CX Score

CX
Score

+72

Net Emotional Footprint

Net Emotional
Footprint

72

Value Index

VALUE INDEX

7% Negative 78% Positive
48Reviews

SAP

SAP Business All-In-One

SAP software solutions for small businesses and midsize companies, including SAP Business One, SAP Business ByDesign, and SAP Business All-in-One, provide the depth of information you need for complete visibility into business processes, helping you drive operational excellence, efficiency, smart decision making, and growth.

7.2

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

70

Value Index

VALUE INDEX

9% Negative 82% Positive
31Reviews

Workday, Inc.

Workday Financial Management

Workday Financial Management goes beyond the basics of accounting and focuses on speed, agility, cost, and insights. These unified applications include a full range of finance and accounting capabilities, real-time business insights, and fully auditable process management.

7.0

CX Score

CX
Score

+67

Net Emotional Footprint

Net Emotional
Footprint

73

Value Index

VALUE INDEX

7% Negative 73% Positive
45Reviews

Oracle

Oracle NetSuite ERP

NetSuite ERP delivers the proven, comprehensive financial management capabilities required to grow a changing, complex business. NetSuite ERP takes your business beyond traditional accounting software by streamlining operations across your entire organization and providing you with the real-time visibility you need to make better, faster decisions.

6.9

CX Score

CX
Score

+65

Net Emotional Footprint

Net Emotional
Footprint

73

Value Index

VALUE INDEX

12% Negative 77% Positive
54Reviews

Microsoft

Microsoft Dynamics AX

Microsoft Dynamics enterprise resource planning (ERP) software gives your people the tools they need to connect and manage your entire business, from financial and supply chain management and from manufacturing to operations, with the insight you need to make smart decisions. Start with what you need now and easily adapt as your needs change, in the cloud or on your servers—the choice is yours.

6.9

CX Score

CX
Score

+69

Net Emotional Footprint

Net Emotional
Footprint

68

Value Index

VALUE INDEX

6% Negative 74% Positive
39Reviews

Oracle E-Business Suite

Oracle E-Business Suite

Oracle E-Business Suite is the a comprehensive suite of integrated, global business applications that enable organizations to make better decisions, reduce costs, and increase performance.

6.7

CX Score

CX
Score

+60

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

12% Negative 71% Positive
98Reviews

Microsoft

Microsoft Dynamics GP

Microsoft Dynamics enterprise resource planning (ERP) software gives your people the tools they need to connect and manage your entire business, from financial and supply chain management and from manufacturing to operations, with the insight you need to make smart decisions. Start with what you need now and easily adapt as your needs change, in the cloud or on your servers—the choice is yours.

6.6

CX Score

CX
Score

+64

Net Emotional Footprint

Net Emotional
Footprint

68

Value Index

VALUE INDEX

7% Negative 70% Positive
33Reviews

Oracle JD Edwards EnterpriseOne

Oracle JD Edwards EnterpriseOne ERP

Oracle's JD Edwards EnterpriseOne financial management solutions can help you respond more quickly to your changing environment, streamline your financial operations, and improve the accuracy of your financial reporting.

6.5

CX Score

CX
Score

+55

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

13% Negative 68% Positive
37Reviews

Microsoft

Microsoft Dynamics SL

Microsoft Dynamics enterprise resource planning (ERP) software gives your people the tools they need to connect and manage your entire business, from financial and supply chain management and from manufacturing to operations, with the insight you need to make smart decisions. Start with what you need now and easily adapt as your needs change, in the cloud or on your servers—the choice is yours.

6.4

CX Score

CX
Score

+55

Net Emotional Footprint

Net Emotional
Footprint

73

Value Index

VALUE INDEX

11% Negative 65% Positive
29Reviews

Sage

Sage Enterprise Management

Sage business management and enterprise resource planning systems. Our comprehensive business management and enterprise resource planning (ERP) solutions, available in the cloud and on premise, provide everything you need to better run your business. Your sales staff can check accounts from the road, accounting can instantly invoice customers, and you’ll have better insight into your cash flow, inventory and profitability. And that’s not all. With integrated CRM software through to HR and Payroll applications, you’ll have everything you need to connect your people…your resources that make your business the best.

6.3

CX Score

CX
Score

+63

Net Emotional Footprint

Net Emotional
Footprint

64

Value Index

VALUE INDEX

13% Negative 77% Positive
45Reviews

Epicor Software

Epicor ERP

Epicor Software Corporation provides industry-specific business software designed around the needs of manufacturing, distribution, retail, and services organizations. More than 40 years of experience with our customers’ unique business processes and operational requirements is built into every solution―in the cloud, hosted, or on premises.

6.3

CX Score

CX
Score

+44

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

18% Negative 61% Positive
61Reviews

SAP

SAP Business ByDesign

SAP Business ByDesign is a comprehensive cloud-based ERP suite comprising financials, project management, supplier relationship management, customer relationships management, manufacturing, supply chain management, management reporting and human resources. SAP Business ByDesign offers 35 fully integrated end-to-end business scenarios with integrated finance and designed to cater to both product- and service-centric businesses. These range from traditional Order-to-Cash to complex third-party order processing scenarios. The scenarios go across corporate boundaries, not just within a company, but within an ecosystem.

6.1

CX Score

CX
Score

+53

Net Emotional Footprint

Net Emotional
Footprint

67

Value Index

VALUE INDEX

13% Negative 65% Positive
32Reviews

SAP

SAP S/4HANA

An intelligent ERP solution that enables companies to capture every opportunity in today’s digital world, SAP S/4HANA removes common obstacles associated with legacy ERP applications, such as batch latency, complex landscapes, and manually-driven processes.

5.8

CX Score

CX
Score

+48

Net Emotional Footprint

Net Emotional
Footprint

67

Value Index

VALUE INDEX

14% Negative 61% Positive
89Reviews

Infor

Infor ERP Solutions

Infor ERP solutions (Lawson, M3, LN, LX, Addage, Syteline) deliver functionality and usability specifically for the manufacturing and distribution industries. Refined and proven through decades of use by more than 70,000 customers in 200+ countries and territories, Infor ERP minimizes costly customizations and lets you work smarter and faster.

5.4

CX Score

CX
Score

+44

Net Emotional Footprint

Net Emotional
Footprint

63

Value Index

VALUE INDEX

18% Negative 61% Positive
69Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

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