Data Quadrant Awards 2024
Unified Communications as a Service
SoftwareReviews names Zoom One, Dialpad Ai Voice, Google Voice, GoToConnect, and Microsoft Teams as Unified Communications as a Service Data Quadrant Award Winners.
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Unified Communications as a Service
Data Quadrant
Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.
Read The In-Depth Report
A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.
- user satisfaction rankings
- |
- vendor capability comparisons
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- business value scores
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- individual feature evaluations
- |
- emotional connection to products
30+ pages
Note Software product placement is based on the scores provided by users, recency of the reviews, and review volume. Axes are dynamically adjusted based on the minimum and maximum values in the data set.
Evaluate the Complete
Software Experience
When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.
Product Features and Satisfaction
The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.
Vendor Experience and Capabilities
The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).
Gold Medalists
Zoom Video Communications, Inc.
Zoom One
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
9.0
Composite
Score
Composite
Score
+95
Emotional
Footprint
Emotional
Footprint
89%
Likeliness to
Recommend
Likeliness
to Recommend
Dialpad Inc
Dialpad Ai Voice
Ai VOICE - The most intelligent businessphone system. Set up your new business phone in minutes, plus unlock Ai tools like live transcriptions and Ai-curated calls summaries.
8.9
Composite
Score
Composite
Score
+91
Emotional
Footprint
Emotional
Footprint
91%
Likeliness to
Recommend
Likeliness
to Recommend
Google Voice
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
8.9
Composite
Score
Composite
Score
+92
Emotional
Footprint
Emotional
Footprint
90%
Likeliness to
Recommend
Likeliness
to Recommend
GoTo
GoToConnect
Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.
8.8
Composite
Score
Composite
Score
+89
Emotional
Footprint
Emotional
Footprint
91%
Likeliness to
Recommend
Likeliness
to Recommend
Microsoft Corporation
Microsoft Teams
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
8.8
Composite
Score
Composite
Score
+88
Emotional
Footprint
Emotional
Footprint
90%
Likeliness to
Recommend
Likeliness
to Recommend
Vendor Capability Awards
Availability and Quality of Training
Dialpad Ai Voice
Breadth of Features
Dialpad Ai Voice
Business Value Created
Dialpad Ai Voice
Ease of Customization
GoToConnect
Ease of Data Integration
Dialpad Ai Voice
Ease of IT Administration
GoToConnect
Ease of Implementation
GoToConnect
Product Strategy and Rate of Improvement
Dialpad Ai Voice
Quality of Features
GoToConnect
Usability and Intuitiveness
Zoom One
Vendor Support
GoToConnect
Vendor Capability Awards
Availability and Quality of Training
Dialpad Ai Voice
Breadth of Features
Dialpad Ai Voice
Business Value Created
Dialpad Ai Voice
Ease of Customization
GoToConnect
Ease of Data Integration
Dialpad Ai Voice
Ease of IT Administration
GoToConnect
Ease of Implementation
GoToConnect
Product Strategy and Rate of Improvement
Dialpad Ai Voice
Quality of Features
GoToConnect
Usability and Intuitiveness
Zoom One
Vendor Support
GoToConnect
Other Evaluated Vendors
Cisco Systems
Webex Calling
Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.
8.7
Composite
Score
Composite
Score
+87
Emotional
Footprint
Emotional
Footprint
87%
Likeliness to
Recommend
Likeliness
to Recommend
RingCentral, Inc
RingCentral MVP
RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.
8.6
Composite
Score
Composite
Score
+88
Emotional
Footprint
Emotional
Footprint
87%
Likeliness to
Recommend
Likeliness
to Recommend
8x8
8x8 XCaaS
8x8 connects teams like never before. Our Unified Communications Suite supports a diverse range of business applications and powers truly global collaboration, in real-time. Our intuitive communication tools offer a best in class user experience for audio conferencing, web conferencing, virtual meetings, screen sharing and more—all on one secure platform.
8.0
Composite
Score
Composite
Score
+78
Emotional
Footprint
Emotional
Footprint
83%
Likeliness to
Recommend
Likeliness
to Recommend
Avaya
Avaya Experience Platform
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
7.9
Composite
Score
Composite
Score
+83
Emotional
Footprint
Emotional
Footprint
82%
Likeliness to
Recommend
Likeliness
to Recommend
Nextiva Inc
Nextiva Business Communication Suite
The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.
7.5
Composite
Score
Composite
Score
+80
Emotional
Footprint
Emotional
Footprint
89%
Likeliness to
Recommend
Likeliness
to Recommend
Vonage
Vonage Business Communications
Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.
7.2
Composite
Score
Composite
Score
+78
Emotional
Footprint
Emotional
Footprint
75%
Likeliness to
Recommend
Likeliness
to Recommend
AT&T Inc.
AT&T Office@Hand
The AT&T Unified Communications and Collaboration Portfolio are integrated solutions that bring multiple tools together such as instant messaging, conferencing, email, and voice calling, for seamless interactions with co-workers, partners, and customers wherever work demands.
6.8
Composite
Score
Composite
Score
+70
Emotional
Footprint
Emotional
Footprint
83%
Likeliness to
Recommend
Likeliness
to Recommend
For the full list of vendors in this space, click here.
About Gold Medal Awards and Software Reports
SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).
Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.
