Data Quadrant Awards 2021

Web Conferencing


SoftwareReviews names Zoho Meeting, GoToMeeting, Cisco Webex Meetings, and Zoom as Web Conferencing Data Quadrant Award Winners.


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Web Conferencing

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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Web Conferencing Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


LogMeIn

GoToMeeting

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

8.7

Composite
Score

Composite
Score

+91

Emotional
Footprint

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
166Reviews

Zoom Video Communications, Inc.

Zoom

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

8.6

Composite
Score

Composite
Score

+89

Emotional
Footprint

Emotional
Footprint

88%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
363Reviews

Cisco Systems

Cisco Webex Meetings

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

8.6

Composite
Score

Composite
Score

+91

Emotional
Footprint

Emotional
Footprint

88%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
280Reviews

Zoho

Zoho Meeting

Zoho Meeting is a robust web conferencing solution. Hosts product launches, feature demonstrations, sales presentations, lead-nurturing webinars, user education webinars, and online meetings, right from your browser.

8.6

Composite
Score

Composite
Score

+98

Emotional
Footprint

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
46Reviews

Vendor Capability Awards


Availability and Quality of Training

GoToMeeting

Badge Winner

Breadth of Features

Cisco Webex Meetings

Badge Winner

Business Value Created

GoToMeeting

Badge Winner

Ease of Customization

GoToMeeting

Badge Winner

Ease of Data Integration

GoToMeeting

Badge Winner

Ease of IT Administration

GoToMeeting

Badge Winner

Ease of Implementation

GoToMeeting

Badge Winner

Product Strategy and Rate of Improvement

GoToMeeting

Badge Winner

Quality of Features

GoToMeeting

Badge Winner

Usability and Intuitiveness

Zoom

Badge Winner

Vendor Support

GoToMeeting

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

GoToMeeting


Breadth of Features

Cisco Webex Meetings


Business Value Created

GoToMeeting


Ease of Customization

GoToMeeting


Ease of Data Integration

GoToMeeting


Ease of IT Administration

GoToMeeting


Ease of Implementation

GoToMeeting


Product Strategy and Rate of Improvement

GoToMeeting


Quality of Features

GoToMeeting


Usability and Intuitiveness

Zoom


Vendor Support

GoToMeeting


Other Evaluated Vendors


Google

Google Meet

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

8.5

Composite
Score

Composite
Score

+92

Emotional
Footprint

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

274Reviews

Dialpad Inc

UberConference

Our rich interface makes it easy to do things like mute a noisy caller, dial-in another person mid-call, share your screen, call controls and more.

8.5

Composite
Score

Composite
Score

+88

Emotional
Footprint

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

50Reviews

Adobe Systems

Adobe Connect

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

8.3

Composite
Score

Composite
Score

+88

Emotional
Footprint

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

135Reviews

Blue Jeans Network Inc

BlueJeans Meetings

BlueJeans Meetings transforms your video conferencing experience by integrating the industry’s highest-fidelity audio and video performance with incredible productivity features and a comprehensive security toolkit to provide you with a distinct competitive advantage every time you join a meeting.

8.3

Composite
Score

Composite
Score

+93

Emotional
Footprint

Emotional
Footprint

80%

Likeliness to
Recommend

Likeliness
to Recommend

64Reviews

Microsoft

Skype for Business

With one click, anyone can join your online meeting, from any device. You can choose to meet right away, or schedule from Outlook for later. The meeting URL is personalized just for you.

8.2

Composite
Score

Composite
Score

+85

Emotional
Footprint

Emotional
Footprint

83%

Likeliness to
Recommend

Likeliness
to Recommend

148Reviews

Microsoft

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

8.1

Composite
Score

Composite
Score

+80

Emotional
Footprint

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

183Reviews

For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair). The top 5 vendors in a software category are eligible for awards pending composite scores achieve a sufficiently high satisfaction threshold.

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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