AIOps
SoftwareReviews names BMC TrueSight, Dynatrace AIOps, and vuSmartMaps as AIOps Data Quadrant Award Winners.
View Category
Data Quadrant
Data Quadrants are proudly founded in 100% user review data and are free of traditional
"magical" components such as market presence and analyst opinion, which are opaque in nature
and may be influenced by vendor pressure, financial or otherwise.
The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT
and business professionals. The placement of a software in the Data Quadrant indicates its
relative ranking as well as its categorization.
Read The In-Depth Report
A thorough evaluation and ranking of all software in an individual category to compare
software across every dimension.
- user satisfaction rankings
- |
- vendor capability comparisons
- |
- business value scores
- |
- individual feature evaluations
- |
- emotional connection to products
Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset
Software Experience
When distilled down, the software experience is shaped by both the experience with the software
and the relationship with the vendor. Evaluating enterprise software along these two dimensions
provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.
Product Features and Satisfaction
The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood
of users to recommend the software, combined with user satisfaction across top product features.
Vendor Experience and Capabilities
The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor
capabilities (e.g. software implementation, training, customer support, product roadmap) as well as
emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).
BMC Software, Inc.
BMC TrueSight
For IT organizations focused on managing and delivering applications and services at the speed of business, the TrueSight portfolio of products offers unprecedented visibility into performance and utilization of the IT resources that fuel your digital services.
8.7
Composite
Score
Composite
Score
+94
Emotional
Footprint
Emotional
Footprint
88%
Likeliness to
Recommend
Likeliness
to Recommend
Dynatrace
Dynatrace AIOps
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, their all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort.
8.5
Composite
Score
Composite
Score
+93
Emotional
Footprint
Emotional
Footprint
90%
Likeliness to
Recommend
Likeliness
to Recommend
Vunet Systems
The end-end integrated AI based platform with ITSM tools that connects user experience, customer journeys, business transactions, infrastructure and IT operations. This allows comprehensive bird’s eye view of the IT operations to derive real time business and operational insights on the platform.
8.2
Composite
Score
Composite
Score
+86
Emotional
Footprint
Emotional
Footprint
87%
Likeliness to
Recommend
Likeliness
to Recommend
Availability and Quality of Training
ServiceNow Service Management
Breadth of Features
BMC TrueSight
Business Value Created
ServiceNow Service Management
Ease of Customization
ServiceNow Service Management
Ease of Data Integration
BMC TrueSight
Ease of IT Administration
BMC TrueSight
Ease of Implementation
BMC TrueSight
Product Strategy and Rate of Improvement
BMC TrueSight
Quality of Features
BMC TrueSight
Usability and Intuitiveness
BMC TrueSight
Vendor Support
ServiceNow Service Management
Availability and Quality of Training
ServiceNow Service Management
Breadth of Features
BMC TrueSight
Business Value Created
ServiceNow Service Management
Ease of Customization
ServiceNow Service Management
Ease of Data Integration
BMC TrueSight
Ease of IT Administration
BMC TrueSight
Ease of Implementation
BMC TrueSight
Product Strategy and Rate of Improvement
BMC TrueSight
Quality of Features
BMC TrueSight
Usability and Intuitiveness
BMC TrueSight
Vendor Support
ServiceNow Service Management
Cisco Systems
AppDynamics APM automatically discovers, maps, and visualizes your critical customer journeys through each application service and infrastructure dependency. Teams have a single source of truth to focus on end-to-end performance in the context of the customer experience, instead of monitoring individual services.
8.1
Composite
Score
Composite
Score
+90
Emotional
Footprint
Emotional
Footprint
85%
Likeliness to
Recommend
Likeliness
to Recommend
New Relic, Inc.
New Relic AIOps
The observability platform for the modern enterprise. New Relic One lets you find, visualize, and understand everything that’s happening across your software environment. Cut through complexity, provide context, and see across artificial organizational boundaries, quickly finding and fixing problems. With our open, connected, and programmable platform, you can create more perfect software, experiences, and businesses.
8.0
Composite
Score
Composite
Score
+92
Emotional
Footprint
Emotional
Footprint
81%
Likeliness to
Recommend
Likeliness
to Recommend
Datadog
Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization.
8.0
Composite
Score
Composite
Score
+84
Emotional
Footprint
Emotional
Footprint
81%
Likeliness to
Recommend
Likeliness
to Recommend
ServiceNow
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
7.9
Composite
Score
Composite
Score
+77
Emotional
Footprint
Emotional
Footprint
82%
Likeliness to
Recommend
Likeliness
to Recommend
Splunk
Data chaos is everywhere, bringing with it more data than organizations know what to do with — at great volumes, different kinds and at ever-increasing speeds. At Splunk, we want you to embrace your data. Splunk, the Data-to-Everything Platform, empowers customers to use this explosion as an opportunity to drive effectiveness, productivity, insights and automation… to turn data into action, anywhere in the organization.
7.6
Composite
Score
Composite
Score
+75
Emotional
Footprint
Emotional
Footprint
82%
Likeliness to
Recommend
Likeliness
to Recommend
OpsRamp Inc
OpsRamp's artificial intelligence for IT operations (AIOps) solution, OpsQ, is the world's first service-centric AIOps platform with intelligent event management, powerful alert correlation, and rapid remediation.
5.7
Composite
Score
Composite
Score
+33
Emotional
Footprint
Emotional
Footprint
69%
Likeliness to
Recommend
Likeliness
to Recommend
For the full press release, click here.
For the full list of vendors in this space, click here.
SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).
Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.