Customer Experience Awards 2019

Network Monitoring


Software Reviews names Corvil Analytics, ManageEngine OpManager, IBM Tivoli Monitoring, Cisco Prime Infrastructure, PRTG Network Monitor, Microsoft Systems Center Operations Manager, Micro Focus NOM, and ExtraHop Platform as Network Monitoring Customer Experience Award Winners.

Network Monitoring

Customer Experience Awards

The Software Reviews Customer Experience Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Our scoring methodology aggregates these ratings across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Customer Experience Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 emotional response areas, and how they compare against each other. Our Customer Experience Report covers all aspects of the vendor-client relationship.

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Measuring Customer Experience

Customer Experience Award rankings are scored using our “Net Emotional Footprint" index, which tracks responses across 26 emotional response areas that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. The following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Customer Experience Leaders


Corvil

Corvil Analytics

Corvil transforms Network Data into streaming machine-time intelligence. Corvil provides the streaming machine-time analytics platform to run business in a machine world. As companies adopt faster and smarter machine technology, our solution allows business to operate with full transparency, assured performance, and continuous cyber surveillance of their users, infrastructure, applications, and services. Corvil Analytics is unique. It captures, decodes, and learns from network data, transforming it into streaming machine-time intelligence for business, security and IT teams.

+96

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

100% Enables Productivity

100% Reliable

100% Security Protects

0% Negative 96% Positive
CUSTOMER EXPERIENCE CUSTOMER EXPERIENCE 2019
21Reviews

ManageEngine

ManageEngine OpManager

Introducing OpManager, the world's first truly integrated network management software for faster and smarter network management. It's out-of-the-box offers network monitoring, physical and virtual server monitoring, flow-based bandwidth analysis, firewall log analysis and archiving, configuration and change management, and IP address and switch port management, thereby providing all the visibility and control that you need over your network.

+91

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

98% Reliable

98% Efficient

98% Respectful

1% Negative 92% Positive
CUSTOMER EXPERIENCE CUSTOMER EXPERIENCE 2019
43Reviews

IBM

IBM Tivoli Monitoring

Use IBM Tivoli Monitoring to monitor and manage system and network applications on a variety of operating systems, track the availability and performance of your enterprise system, and get reports to track trends and troubleshoot problems.

+80

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

94% Respectful

92% Continually Improving

92% Helps Innovate

5% Negative 85% Positive