Customer Experience Awards 2019

Network Monitoring


SoftwareReviews names Corvil Analytics, ManageEngine OpManager, IBM Tivoli Monitoring, Cisco Prime Infrastructure, PRTG Network Monitor, Microsoft Systems Center Operations Manager, Micro Focus NOM, and ExtraHop Platform as Network Monitoring Customer Experience Award Winners.


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Network Monitoring

Customer Experience Awards

The SoftwareReviews Customer Experience Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Our scoring methodology aggregates these ratings across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Customer Experience Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 emotional response areas, and how they compare against each other. Our Customer Experience Report covers all aspects of the vendor-client relationship.

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30+ pages

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Measuring Customer Experience

Customer Experience Award rankings are scored using our “Net Emotional Footprint" index, which tracks responses across 26 emotional response areas that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. The following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Customer Experience Leaders


Corvil

Corvil Analytics

Corvil transforms Network Data into streaming machine-time intelligence. Corvil provides the streaming machine-time analytics platform to run business in a machine world. As companies adopt faster and smarter machine technology, our solution allows business to operate with full transparency, assured performance, and continuous cyber surveillance of their users, infrastructure, applications, and services. Corvil Analytics is unique. It captures, decodes, and learns from network data, transforming it into streaming machine-time intelligence for business, security and IT teams.

+96

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

100% Enables Productivity

100% Reliable

100% Security Protects

0% Negative 96% Positive
Badge Winner
21Reviews

ManageEngine

ManageEngine OpManager

Introducing OpManager, the world's first truly integrated network management software for faster and smarter network management. It's out-of-the-box offers network monitoring, physical and virtual server monitoring, flow-based bandwidth analysis, firewall log analysis and archiving, configuration and change management, and IP address and switch port management, thereby providing all the visibility and control that you need over your network.

+91

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

98% Reliable

98% Efficient

98% Respectful

1% Negative 92% Positive
Badge Winner
43Reviews

IBM

IBM Tivoli Monitoring

Use IBM Tivoli Monitoring to monitor and manage system and network applications on a variety of operating systems, track the availability and performance of your enterprise system, and get reports to track trends and troubleshoot problems.

+80

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

94% Respectful

92% Continually Improving

92% Helps Innovate

5% Negative 85% Positive
Badge Winner
49Reviews

Cisco Systems

Cisco Prime Infrastructure

Cisco Prime Infrastructure provides complete lifecycle management of converged wired and wireless networks

+80

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

94% Reliable

91% Client Friendly Policies

89% Enables Productivity

5% Negative 85% Positive
Badge Winner
37Reviews

Paessler

PRTG Network Monitor

Monitor all systems, devices, traffic and applications of your IT infrastructure. Everything you need is contained in PRTG, no additional downloads are required.

+80

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

90% Enables Productivity

90% Reliable

90% Effective

3% Negative 83% Positive
Badge Winner
21Reviews

Microsoft

Microsoft Systems Center Operations Manager

Operations Manager provides infrastructure monitoring that is flexible and cost-effective, helps ensure the predictable performance and availability of vital applications, and offers comprehensive monitoring for your datacenter and cloud, both private and public.

+78

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

92% Respectful

90% Performance Enhancing

89% Enables Productivity

5% Negative 83% Positive
Badge Winner
218Reviews

Micro Focus

Micro Focus NOM

Micro Focus Network Operations Management (NOM) provides management for enterprise networks, integrating capabilities to monitor fault, performance, configuration, and compliance of physical, virtual, and software defined network (SDN) infrastructure. NOM has the broadest and deepest multi-vendor support.

+77

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

92% Respectful

89% Trustworthy

89% Integrity

4% Negative 81% Positive
Badge Winner
37Reviews

ExtraHop

ExtraHop Platform

The ExtraHop platform gives you access to valuable, real-time IT and business insights from wire data on your network that was previously untapped. ExtraHop is fast, open, programmable, and extensible so you can take charge of all that data in motion, reaping its value on your terms.

+77

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

95% Efficient

90% Includes Product Enhancements

90% Integrity

3% Negative 80% Positive
Badge Winner
20Reviews

Other Evaluated Vendors


NetScout Systems

NetScout

TruView provides visibility into the performance of networks and applications regardless of where they are located. Whether you're troubleshooting an application hosted internally in the data center or in a hosted SaaS, PaaS, IaaS, hybrid or any combination of the above, TruView helps you isolate whether the problem is application, server, client, or network related.

+76

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

100% Unique Features

94% Efficient

88% Caring

4% Negative 80% Positive
17Reviews

SolarWinds

SolarWinds Network Performance Monitor

SolarWinds® Network Performance Monitor (NPM) is powerful and affordable network monitoring software that enables you to quickly detect, diagnose, and resolve network performance problems & outages.

+75

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

94% Trustworthy

92% Respectful

90% Reliable

5% Negative 80% Positive
39Reviews

Nagios

Nagios XI

Nagios XI is a powerful monitoring system that enables organizations to identify and resolve IT infrastructure problems before they affect critical business processes. Nagios XI monitors your entire IT infrastructure to ensure systems, applications, services, and business processes are functioning properly. In the event of a failure, Nagios can alert staff of the issue to begin remediation before outages affect business processes, end-users, or customers.

+72

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

86% Enables Productivity

86% Helps Innovate

84% Performance Enhancing

7% Negative 79% Positive
70Reviews

Adrem Software

Adrem NetCrunch

NetCrunch combines the monitoring of network infrastructure devices like: switches, routers and printers with the monitoring of servers, applications and virtualization hosts.

+72

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

85% Enables Productivity

85% Security Protects

85% Client's Interest First

4% Negative 76% Positive
20Reviews

CA Technologies

CA Network Monitoring Solutions

Network Operations Analytics from CA Technologies is a big data, converged network monitoring platform with full-stack analytics for assuring traditional and software-defined networks. This network monitoring software converts inventory, topology, device metrics, faults, flow and packet analysis into actionable intelligence for network operations teams

+71

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

86% Reliable

84% Effective

84% Saves Time

6% Negative 77% Positive
57Reviews

LogicMonitor

LogicMonitor Platform

Get monitoring up and running quickly with LogicMonitor’s automated SaaS-based platform.

+70

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

100% Reliable

91% Enables Productivity

91% Performance Enhancing

4% Negative 74% Positive
11Reviews

Zabbix

Zabbix

Zabbix is the ultimate enterprise-level software designed for monitoring availability and performance of IT infrastructure components.

+67

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

92% Integrity

85% Inspiring

85% Enables Productivity

11% Negative 78% Positive
27Reviews

Riverbed Technology

Riverbed SteelCentral Network Performance Management (NPM)

SteelCentral Network Performance Management makes it easy to monitor, troubleshoot, and analyze what’s happening across your enterprise network environment. With end-to-end visibility and actionable insights, you can quickly and proactively resolve any network-based performance issues with our NPM.

+64

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

93% Enables Productivity

93% Reliable

86% Effective

8% Negative 72% Positive
14Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

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