Customer Experience Awards 2019

Education Learning Management Systems


Software Reviews names Sakai, PowerSchool Learning, and Canvas as Education Learning Management Systems Customer Experience Award Winners.

Education Learning Management Systems

Customer Experience Awards

The Software Reviews Customer Experience Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Our scoring methodology aggregates these ratings across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Customer Experience Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 emotional response areas, and how they compare against each other. Our Customer Experience Report covers all aspects of the vendor-client relationship.

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Measuring Customer Experience

Customer Experience Award rankings are scored using our “Net Emotional Footprint" index, which tracks responses across 26 emotional response areas that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. The following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Customer Experience Leaders


Apereo

Sakai

Sakai provides a flexible and feature-rich environment for teaching, learning, research and other collaboration. As an open source software suite developed by its adopter community, the Sakai continually evolves in step with the needs of the students, faculty members and organizations it serves. Colleges, universities, governments and other organizations deploy Sakai’s rich toolset to expand the possibilities for technology-enabled learning across many facets of the educational experience.

+80

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

88% Integrity

88% Trustworthy

88% Fair

3% Negative 83% Positive
CUSTOMER EXPERIENCE CUSTOMER EXPERIENCE 2019
72Reviews

PowerSchool

PowerSchool Learning

PowerSchool Learning is a learning management and classroom collaboration solution that empowers teachers with real-time student interaction inside and outside the classroom, bringing in more social and collaborative learning. Teachers can quickly create and deliver rich engaging lessons, electronically collect, annotate, and grade work, and easily collaborate and share with other educators.

+75

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

94% Reliable

94% Efficient

88% Continually Improving

5% Negative 80% Positive
CUSTOMER EXPERIENCE CUSTOMER EXPERIENCE 2019
37Reviews

Instructure

Canvas

Canvas is the 21st Century LMS. Adaptable. Reliable. Customizable. Easy to use. Mobile. Time-saving. And, perhaps most importantly, it gets used. That’s because it’s designed to get out of your way, to let you do your thing. Every last feature, every last interface is crafted to save you time and effort and to make teaching and learning easier.

+73

Net Emotional Footprint

Net Emotional
Footprint

Strongest
Positive Emotions

88% Reliable

87% Respectful

87% Unique Features

7% Negative 80% Positive