Emotional Footprint Awards 2020
Email Backup Solutions
SoftwareReviews names Dropsuite Office 365 Exchange Backup, Backup Exec Email Backup, and Mimecast Sync & Recover as Email Backup Solutions Emotional Footprint Award Winners.
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Email Backup Solutions
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Dropsuite Ltd.
Dropsuite Office 365 Exchange Backup
Exchange Online Backup by Dropsuite is a cloud-based backup solution with military grade encryption designed to safely protect business digital assets. You can feel assured your email is safe and secure from the many risks that threaten businesses every day by using Dropsuite.
9.4
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Veritas
Backup Exec Email Backup
Backup Exec gives you simple, complete backup and recovery protection for your business—to cover all data wherever it resides.
8.9
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Mimecast Services
Mimecast Sync & Recover
The Mimecast solution, Sync & Recover for Exchange and Office 365, gives you a simple, centralized, streamlined way to recover deleted, corrupted, or stolen email, calendar, and contact data by leveraging a cloud-based archive.
8.9
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Other Evaluated Vendors
NovaStor Corp
NovaBACKUP
NovaBACKUP is made for small businesses or the IT person that doesn't have time to worry about backup. It's everything you need to protect your most critical data.
8.6
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Veeam
Veeam Backup for Microsoft Office 365
Veeam is the leader in Backup solutions that deliver Cloud Data Management. Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing your data. With 365,000 + customers worldwide, including 81% of the Fortune 500 and 66% of the Global 2,000.
8.1
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
CloudAlly
CloudAlly Office 365 Exchange Backup for Business
CloudAlly’s automated daily Office 365 Exchange backup service, with its business email backup software ensures that you can both quickly recover data from any point in time as well as export your archives for local storage.
7.2
CX Score
CX
Score
+64
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Commvault Systems
Commvault Backup and Recovery
Enterprise data is anything but uniform. Which is why your data protection, backup and recovery solution needs to cover the full range of data sources, file types, storage media and backup modes — from snapshots to streaming.
7.1
CX Score
CX
Score
+64
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
