Over the last decade, Microsoft aimed to reduce the the number of years of support that is required per product and streamline update cycles. This in turn would minimize the number of product versions, exemplified by the turn from on-premises licenses to subscription based with an 18-month lifecycle. This has enabled the decrease in number of customer support hours and problem resolution tickets leading to significantly reduced costs and shifting resources from firefighting to innovation.
Microsoft’s existing product support lifecycle policy is five years of mainstream support and five years of extended support. At the end of extended support, Microsoft does offer Extended Security Updates (ESUs). Per Microsoft, ESU “includes Critical* and/or Important* security updates for a maximum of three years after the product’s End of Extended Support date. Extended Security Updates will be distributed if and when available. ESUs do not include new features, customer-requested non-security updates, or design change requests.” ESUs are available for SQL Server, Windows Server, and Windows OS.
Eligibility requires Software Assurance be on the relevant server and CALs licenses, and at a cost of 75% of on-premises license per year. This is in addition to all other license and SA costs paid. ESUs can be purchased through the Enterprise Agreement, Server and Cloud Enrollment, Enrollment for Education Solutions and Cloud Solution Provider program. This SKU does not need to be purchased for all three years, but rather can be added for the required number of years. ESUs are not a benefit of Unified Support.
An alternative option for extended security updates is to migrate legacy servers to Azure. In past years, Microsoft has offered organizations free extended security benefits on Windows Server and SQL. As of March 2020, these offers are still available. An example can be found on Microsoft’s website, “To address this need, we are pleased to announce that Extended Security Updates will be available for free in Azure for 2008 and 2008 R2 versions of SQL Server and Windows Server to help secure your workloads for three more years after the end of support deadline. You can rehost these workloads to Azure with no application code change.”
If migrating to Azure is a possibility, it is necessary to calculate potential uptime costs examining factors such as RAM, storage, and high availability. This will be in addition to testing for compatibility, migration timeframes, and any other costs such as dedicated resource time.
On May 24-25, Informatica held its annual conference in Las Vegas – the first time “in-person” since the beginning of the COVID-19 pandemic.
Custom application development is a strategic differentiator in the digital economy. Organizations need to make good decisions on how to insource or outsource that development or they risk bad software … and worse results.
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer experience platform provider – offers a centralized communications hub that enables the fluid interchange of information for both internal and external communications.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.