The web conferencing feature arms race continues with Cisco’s announcements at Enterprise Connect 2019. Users will be delighted now, but long-term value will take a lot of effort.
The features that Cisco Collaboration unveiled at Enterprise Connect 2019 for Webex Meetings include:
People Insights provides just-in-time information on meeting participants from:
Cisco Webex Meetings is a SoftwareReviews 2019 Gold Medalist in the Web Conferencing category, and it ranks first in the category for Product Strategy and Rate of Improvement. These features are another example of this excellence. The People Insight and facial recognition features sound particularly powerful, especially for people who are constantly meeting new people.
These features will be less powerful for those who mainly work with the same people. They’ll want information on projects and ongoing operations. This information usually exists in black holes with very little architecture or metadata (e.g. SharePoint, Dropbox). Structuring this information well enough for artificial intelligence to comb through will take a lot of effort.
These features should help IT departments to delight their users in the short term. Given Cisco’s reputation of innovating, I’m excited to see where these features go from here.
On June 3, 2021, BlueJeans provided an update on its product direction for 2H 2021. BlueJeans is now fully integrated with Verizon One, completing Verizon’s full UCaaS solution.
On May 21, 2021, Cisco briefed on Webex’s security features. This not only included information about the type of administration control for end users when using Webex from any device, but also Cisco’s certifications and compliances more broadly.
This note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace.
With a return to the office looking ever more feasible, organizations need to consider what role web conferencing solutions will play moving forward. This note outlines three trends organizations should be aware of as we move into 2022.
On March 11, 2021, Verizon provided updates to BlueJeans’ product vision and direction for FY2021. BlueJeans experienced dramatic adoption in 2020, particularly for webinars and events, and seeks to offer advanced breakout room features in the future.
On February 24-25, 2021, Zoho held its annual ZohoDay – a conference aimed at communicating the state of the business and product roadmaps. The event coincided with Zoho’s 25th year as a company, testament to Zoho’s long-term business approach: grow organically, have zero debt, zero external investments, remain cashflow positive, and plow cashflow back into the business and customers.
On October 29, 2020, Verizon briefed on BlueJeans’ product vision and direction. This note outlines the new and upcoming features that users can expect from BlueJeans for the rest of 2020 and into 2021. However, with the table stakes margin for features rapidly increasing in the web conferencing marketspace, BlueJeans’ new features are less a way to stand out from the crowd and more as a necessity to keep up.
On November 5, 2020, Cisco briefed on its upcoming virtual legislative session tool Webex Legislate. With a range of features that governing bodies around the globe have desired throughout the extent of the pandemic, Webex Legislate surely becomes the must-have tool for conducting virtual and hybrid sessions – especially if an agency is already leveraging Cisco products.
On September 4, 2020, Info-Tech briefed with Zoho about current and upcoming features of Zoho Workplace, a global enterprise collaboration platform. Organizations, especially SMBs, that want to look outside of Microsoft’s and Google’s office productivity suite duopoly should consider shortlisting Zoho Workplace as a viable option.