ServiceNow announced financial results for its fiscal year ending December 31, 2018. While new customers account for some of the results, subscription revenue increases are the key factor behind its 36% year-over-year growth.
The integration of digital technology into all areas of a business fundamentally changes how an organization operates. ServiceNow seeks to become “a strategic partner to the world’s largest enterprise,” said John Donahoe, ServiceNow president and chief executive officer. “As we look to another strong year of growth in 2019, we remain committed to enabling companies’ digital transformation by making work, work better for people.”
Digitizing business services provides new challenges. Organizations need to manage workflows from different business functions and integrate data from varied sources across multiple applications. Meanwhile, software platforms that neglect the user experience are likely to struggle with process and tool adoption.
The quarterly and full-year results reflect how ServiceNow is dealing with those challenges. The results include:
The financial results are consistent with established ITSM tool market trends toward:
The 2018 ITSM tool market trends toward improving access to self-service and workflow automation across business functions continue to have an impact on the marketplace. The right question to ask before adopting new software, or when considering new technology, is whether it helps you solve business problems quickly, effectively, and permanently.
Field Effect Covalence is an EDR/MDR/XDR offering that translates chaos into order.
To revitalize and strengthen business transformation, Avaya has outlined a five-step plan for restructuring its product lines, go-to-market strategy, and balance sheet. This tech note evaluates these five steps, highlighting the main contingencies for each step’s successful rollout.
Zoho, a multinational software and web-based business tool provider, has announced the launch of Trident – a hub that brings Zoho’s pre-existing and new unified communications capabilities into a single pane of glass. How will Trident’s addition to Workplace impact customer migrations from Microsoft and Google.
On May 24-25, Informatica held its annual conference in Las Vegas – the first time “in-person” since the beginning of the COVID-19 pandemic.
Custom application development is a strategic differentiator in the digital economy. Organizations need to make good decisions on how to insource or outsource that development or they risk bad software … and worse results.
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer experience platform provider – offers a centralized communications hub that enables the fluid interchange of information for both internal and external communications.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.