A recent survey sponsored by SAI Global indicates that consumers value data protection over quality. According to the results, three quarters of the respondents said they would be willing to live with lesser quality products if it meant increased security.
Source: SAI Global Trust Report 2019
“GDPR, and a steady beat of high-profile data breaches, has shifted the way consumers think about their data and its value in our digital economy,” said Peter Granat, CEO at SAI Global. “The balance of power has tipped to consumers as reputations now hinge on trust and transparency credentials over cost.”
Vendors face increasing scrutiny on multiple fronts:
The debate regarding consumer influence is an interesting one. On one hand, consumers have all of the power and can influence a company’s voluntary protection policies and procedures through their spending habits. On the other hand, this may not always be as easy as it appears. For consumers to have an impact, viable options must exist to test the underpinning conclusions of the survey results outlined above. Without options, the purchasing decision becomes binary – a purchase is made or not made – and binary decisions won’t change corporate behavior. For that to happen, market share needs to shift from the “traditional” vendor to the disruptor, with the disruptor being the one willing to provide greater protections to consumers’ sensitive data.
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At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.
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John Aniano, Senior Vice President of Product in CRM applications at Zendesk, sat down with Info-Tech to discuss the current state of the contact center as a service (CCaaS) market space and Zendesk’s position in that space.
On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.
Is there anything wrong with referring to your third-party relationships as partners? The debate by customers has been going on for decades with great passion in both camps: Yes, it’s okay vs. No, it’s not!
Backup and recovery operations was once a set-it-and-forget it design architecture with a static reference architecture. Then along came the cloud, disrupting everything about how data is stored and processed. Now, more than ever, organizations are looking for their solution providers to lean in and help them navigate the shifting tides of “cloud backup.”
On July 7, 2021, TCN briefed Info-Tech on its continued growth, Experian partnership, and CCaaS platform TCN Operator.
The concept of building a software factory has increased in popularity with the drive to build digital platforms, products, and services. It is also a major transformation from traditional, hands-on-keyboards software development practices in and of itself. Before you build your software factory make sure you have a firm foundation for success!