A recent survey sponsored by SAI Global indicates that consumers value data protection over quality. According to the results, three quarters of the respondents said they would be willing to live with lesser quality products if it meant increased security.
Source: SAI Global Trust Report 2019
“GDPR, and a steady beat of high-profile data breaches, has shifted the way consumers think about their data and its value in our digital economy,” said Peter Granat, CEO at SAI Global. “The balance of power has tipped to consumers as reputations now hinge on trust and transparency credentials over cost.”
Vendors face increasing scrutiny on multiple fronts:
The debate regarding consumer influence is an interesting one. On one hand, consumers have all of the power and can influence a company’s voluntary protection policies and procedures through their spending habits. On the other hand, this may not always be as easy as it appears. For consumers to have an impact, viable options must exist to test the underpinning conclusions of the survey results outlined above. Without options, the purchasing decision becomes binary – a purchase is made or not made – and binary decisions won’t change corporate behavior. For that to happen, market share needs to shift from the “traditional” vendor to the disruptor, with the disruptor being the one willing to provide greater protections to consumers’ sensitive data.
On May 24-25, Informatica held its annual conference in Las Vegas – the first time “in-person” since the beginning of the COVID-19 pandemic.
Custom application development is a strategic differentiator in the digital economy. Organizations need to make good decisions on how to insource or outsource that development or they risk bad software … and worse results.
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer experience platform provider – offers a centralized communications hub that enables the fluid interchange of information for both internal and external communications.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.