Quantivate’s new GUI modernizes the interface, but more importantly adds features that improve consistency and usability. Enhancements include:
The BCM market is very mature with many vendors offering similar features. Product selection can come down to usability and price. Usability has already improved significantly for many solutions, and vendors are now working to modernize their interfaces to provide even greater usability.
The key additions in Quantivate’s new GUI are the features such as Help Text and Custom Quick Links which go beyond look-and-feel to provide functions that can directly improve usability.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.
Five9’s CX Summit for 2021 hosted events and interactive sessions that explored best practices for using Five9 as well as an outline of Five9’s roadmap for the coming year. Of special focus was Five9’s projected investments in voice technologies for the contact center.
John Aniano, Senior Vice President of Product in CRM applications at Zendesk, sat down with Info-Tech to discuss the current state of the contact center as a service (CCaaS) market space and Zendesk’s position in that space.
On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.
Is there anything wrong with referring to your third-party relationships as partners? The debate by customers has been going on for decades with great passion in both camps: Yes, it’s okay vs. No, it’s not!
Backup and recovery operations was once a set-it-and-forget it design architecture with a static reference architecture. Then along came the cloud, disrupting everything about how data is stored and processed. Now, more than ever, organizations are looking for their solution providers to lean in and help them navigate the shifting tides of “cloud backup.”
On July 7, 2021, TCN briefed Info-Tech on its continued growth, Experian partnership, and CCaaS platform TCN Operator.