A report from ETR shows that Slack adoption is declining among Large Enterprises, while Teams is gaining market share. SoftwareReviews data suggests that this will be a mistake for the end user.
ETR published a preliminary analysis from its 2H19 Technology Spending Intensions Survey. This report includes the following crushing statements about Slack and highly encouraging statements about Teams (with emphases in original):
Microsoft Teams is free as in puppies. Just as there are costs and time investments required for a free puppy, so too are there with Teams. You need to build integrations, train people, and pay for the Office 365 license. Based on that time, resource, and financial cost, IT is on average less satisfied with Teams than Slack.
Satisfaction That Cost Is Fair Relative to Value
Digging deeper into satisfaction scores, Teams is trailing. IT administrators continuously report higher satisfaction with Slack than with Teams, even when we look at areas that Teams has an advantage: productivity tools and file sharing.
Should an IT department that’s innovative and a strategic business partner be settling for something as crucial and as heavily used as a team collaboration tool? It looks like in large enterprises, this is the case.
Source: Slack at SoftwareReviews, Report Published January 2019.
Source: Microsoft Teams at SoftwareReviews, Report Published January 2019.
To revitalize and strengthen business transformation, Avaya has outlined a five-step plan for restructuring its product lines, go-to-market strategy, and balance sheet. This tech note evaluates these five steps, highlighting the main contingencies for each step’s successful rollout.
Zoho, a multinational software and web-based business tool provider, has announced the launch of Trident – a hub that brings Zoho’s pre-existing and new unified communications capabilities into a single pane of glass. How will Trident’s addition to Workplace impact customer migrations from Microsoft and Google.
On May 24-25, Informatica held its annual conference in Las Vegas – the first time “in-person” since the beginning of the COVID-19 pandemic.
Custom application development is a strategic differentiator in the digital economy. Organizations need to make good decisions on how to insource or outsource that development or they risk bad software … and worse results.
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer experience platform provider – offers a centralized communications hub that enables the fluid interchange of information for both internal and external communications.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.