A report from ETR shows that Slack adoption is declining among Large Enterprises, while Teams is gaining market share. SoftwareReviews data suggests that this will be a mistake for the end user.
ETR published a preliminary analysis from its 2H19 Technology Spending Intensions Survey. This report includes the following crushing statements about Slack and highly encouraging statements about Teams (with emphases in original):
Microsoft Teams is free as in puppies. Just as there are costs and time investments required for a free puppy, so too are there with Teams. You need to build integrations, train people, and pay for the Office 365 license. Based on that time, resource, and financial cost, IT is on average less satisfied with Teams than Slack.
Satisfaction That Cost Is Fair Relative to Value
Digging deeper into satisfaction scores, Teams is trailing. IT administrators continuously report higher satisfaction with Slack than with Teams, even when we look at areas that Teams has an advantage: productivity tools and file sharing.
Should an IT department that’s innovative and a strategic business partner be settling for something as crucial and as heavily used as a team collaboration tool? It looks like in large enterprises, this is the case.
Source: Slack at SoftwareReviews, Report Published January 2019.
Source: Microsoft Teams at SoftwareReviews, Report Published January 2019.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.
This note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace.
With a return to the office looking ever more feasible, organizations need to consider what role web conferencing solutions will play moving forward. This note outlines three trends organizations should be aware of as we move into 2022.
On March 30, 2021, HCL Technologies briefed Info-Tech on the roadmap for Connections. For 2021 and 2022, users can expect Connections to have seamless Microsoft 365 integrations, enhanced user experience frameworks, landing pages for user engagement (with tailored notifications and updates), and broader integrations with third-party applications.
On February 24-25, 2021, Zoho held its annual ZohoDay – a conference aimed at communicating the state of the business and product roadmaps. The event coincided with Zoho’s 25th year as a company, testament to Zoho’s long-term business approach: grow organically, have zero debt, zero external investments, remain cashflow positive, and plow cashflow back into the business and customers.
This note highlights the top three trends to watch for in the 2021 UCaaS market.
On October 6, 2020, Cisco introduced a slew of updates for Webex software and hardware, coming October and early November. This briefing predominantly featured the release of Webex Room Navigator with of IoT technology, which seeks to reduce COVID-19 spread and optimize office footprint.
On September 1, 2020, Info-Tech briefed with Cisco about current and upcoming features of its Unified Webex app for September. Significant changes include the introduction of Cisco Webex Classrooms and the Webex Control Hub, with notable updates also coming to Webex for Education, Webex Meetings, and Webex Teams.