On April 20, 2021, Nextiva briefed Info-Tech on its cloud-based Nextiva One suite. Nextiva One is powered through Nextiva’s NextOS platform, which brings together communication and business applications that are aimed at small- to mid-sized US organizations. However, later this year, Nextiva is aiming to broaden its geographic reach beyond the US into Canada and the UK.
Nextiva has two major communication applications that make up its unified-communications-as-a-service (UCaaS) offering: Business Phone (voice) and Cospace (videoconferencing and collaboration). Users can expect the standard features for collaboration here, including meetings for up to 250 people, team chat, screen sharing, scheduling, and file sharing. These solutions are HIPAA compliant and integrate with a wide range of other collaboration tools, such as Microsoft Teams.
The broader business applications that users can leverage as part of NextOS include helpdesk support and a customer relationship management (CRM) solution.
Nextiva’s 2021 roadmap aims to solidify its UCaaS offering, updating its mobile application to include SMS/MMS and voicemail transcription. Moreover, Nextiva plans to bring in new contact center capabilities through an upcoming partnership with a major contact center software provider (currently NDA).
Nextiva is an excellent choice to shortlist for small- to mid-sized US organizations who want a reliable UCaaS offering without the fuss. Indeed, Nextiva launched a new plan in 2020 that aimed to meet organizations’ standard VoIP needs, owing to the demand for it. However, as smaller organizations start to scale, Nextiva offers the opportunity to leverage further collaboration, helpdesk, and CRM needs, all within one platform.
However, for large enterprises or organizations that require a more complicated multideployment model, Nextiva may not meet those needs. Though Nextiva will help with migration to its public-cloud-based UCaaS offering, ongoing on-premises or hybrid support is not available.
For further methodologies to make the shift from a legacy private branch exchange (PBX) system to a UCaaS solution, Info-Tech members can access tools and templates from the Modernize Communications and Collaboration Infrastructure blueprint.
Source: SoftwareReviews UCaaS Data Quadrant. Accessed 21 April, 2021.
On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.
On May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE’s global revenues impacted by the COVID-19 pandemic, and these effects continue to ripple into FY21. While global cloud sales continue to dominate, alongside a strong quarter in China, global revenue was down 5% year-over-year (YoY).
On April 28, 2021, Windstream briefed Info-Tech on its UCaaS portfolio, which includes their primary pure cloud offering, OfficeSuite UC, alongside their other solutions powered by Avaya and Mitel.
On February 22, 2021, Alcatel-Lucent Enterprise (ALE) released its Q4 report. While overall global revenues were down on last year’s Q4, ALE’s cloud-based solutions continued to surge. These surges are in part explained by mid- to large-sized organizations beginning significant investments to prepare for a post-pandemic world.
On December 8, Masergy – a software defined networking services company – briefed Info-Tech on its UCaaS solution. Masergy UCaaS is built on the Cisco collaboration platform, providing a value-added service through Masergy’s SD-WAN solution and Secure Edge Network.
On January 14, Revation Systems – a provider of cloud-based compliant messaging and communications – briefed Info-Tech on its unified communications as a service (UCaaS) solution, LinkLive. LinkLive encompasses several UCaaS solutions that are primarily aimed at industries with high security and compliance requirements. These industries especially include banking and healthcare.
On November 17, 2020, Alcatel-Lucent Enterprise (ALE) released its Q3 report. While ALE saw increased revenue for its cloud solutions (especially for its UCaaS offering Rainbow), the overall picture was dampened by further global lockdowns and summer breaks.
On August 25, 2020, Info-Tech briefed with Alcatel-Lucent Enterprise on its Q2 performance. While the pandemic has decreased performance in on-premises system deployment, cloud-based services are seeing significant growth.
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on RingCentral’s current and upcoming Unified Communications as a Service (UCaaS) features.