On July 2, 2020, Alcatel-Lucent Enterprise gave a briefing of new updates to their UCaaS offering, Rainbow. Rainbow is available worldwide, with its key industries centering on government and healthcare.
There are three major areas where Rainbow is being updated. These include aesthetics, video conferencing, and time management.
Source: Alcatel-Lucent Rainbow Score at SoftwareReviews. Accessed July 2, 2020.
As the UCaaS marketspace continues to grow, organizations now have greater choice between different services. Rainbow may not offer the bells and whistles, but it certainly meets most requirements for organizations at a reasonable price. Indeed, according to SoftwareReviews’ product scorecard, while Rainbow is ranked 7 out of 11 UCaaS vendors for quality of features, 94% of customers would still renew.
Certainly, a significant aspect of this renewal rate concerns Rainbow’s Emotional Footprint score. SoftwareReviews reports that 92% of Rainbow customers had positive sentiments and 0% had negative sentiments. For new customers to the marketspace that are looking for a straightforward product to implement, Rainbow should at least appear on the shortlist.
On August 25, 2020, Info-Tech briefed with Alcatel-Lucent Enterprise on its Q2 performance. While the pandemic has decreased performance in on-premises system deployment, cloud-based services are seeing significant growth.
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on RingCentral’s current and upcoming Unified Communications as a Service (UCaaS) features.
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on best practices for direct routing and Enhanced 911 (E911) for Microsoft Teams.
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Omdia’s North American unified communications as a service (UCaaS) scorecard for 2020.
On August 11, 2020, Intermedia briefed Info-Tech about its UCaaS offering Unite. This note explores some product highlights of Unite, especially AnyMeeting and SecuriSync.
IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.
As of July 1, 2020, over 70,000 small business users receiving their Microsoft 365 services from Navisite will now receive them from Intermedia. The move means that Navisite’s users now have access to a range of Intermedia offerings, including Unite, Contact Center, and AnyMeeting.
NEC customers now have access to a new set of cloud-based communications and collaboration solutions through NEC’s partnership with Intermedia, a cloud communications provider. Primarily aimed at SMEs, this new set of solutions is titled UNIVERGE BLUE.
Thinking about choosing a new software vendor but don't know where to start? Narrow down your shortlist by focusing on software that has received an Info-Tech Research Group award. New data from SoftwareReviews shows that organizations reported higher satisfaction when they switched to software that had received an Info-Tech award.