On July 2, 2020, Alcatel-Lucent Enterprise gave a briefing of new updates to their UCaaS offering, Rainbow. Rainbow is available worldwide, with its key industries centering on government and healthcare.
There are three major areas where Rainbow is being updated. These include aesthetics, video conferencing, and time management.
Source: Alcatel-Lucent Rainbow Score at SoftwareReviews. Accessed July 2, 2020.
As the UCaaS marketspace continues to grow, organizations now have greater choice between different services. Rainbow may not offer the bells and whistles, but it certainly meets most requirements for organizations at a reasonable price. Indeed, according to SoftwareReviews’ product scorecard, while Rainbow is ranked 7 out of 11 UCaaS vendors for quality of features, 94% of customers would still renew.
Certainly, a significant aspect of this renewal rate concerns Rainbow’s Emotional Footprint score. SoftwareReviews reports that 92% of Rainbow customers had positive sentiments and 0% had negative sentiments. For new customers to the marketspace that are looking for a straightforward product to implement, Rainbow should at least appear on the shortlist.
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.
On July 14, NEC and Intermedia briefed Info-Tech about their ongoing partnership and continuing global rollout of UNIVERGE BLUE.
On May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE’s global revenues impacted by the COVID-19 pandemic, and these effects continue to ripple into FY21. While global cloud sales continue to dominate, alongside a strong quarter in China, global revenue was down 5% year-over-year (YoY).
On April 28, 2021, Windstream briefed Info-Tech on its UCaaS portfolio, which includes their primary pure cloud offering, OfficeSuite UC, alongside their other solutions powered by Avaya and Mitel.
On April 20, 2021, Nextiva briefed Info-Tech on its Nextiva One suite, with a focus on its communication applications: Business Phone (voice) and Cospace (videoconferencing and collaboration). Nextiva plans to expand beyond the US later this year.
On February 22, 2021, Alcatel-Lucent Enterprise (ALE) released its Q4 report. While overall global revenues were down on last year’s Q4, ALE’s cloud-based solutions continued to surge. These surges are in part explained by mid- to large-sized organizations beginning significant investments to prepare for a post-pandemic world.
On December 8, Masergy – a software defined networking services company – briefed Info-Tech on its UCaaS solution. Masergy UCaaS is built on the Cisco collaboration platform, providing a value-added service through Masergy’s SD-WAN solution and Secure Edge Network.