Employees reportedly waste more than an hour per day due to communications inefficiencies, resulting in organizations losing $10,000 per employee per year in lost productivity – so says Mitel’s new white paper on workplace productivity and communications technology, which surveyed 2,500 business professionals in five countries across North America, Western Europe, and Australia.
Other key findings from this report included:
Source: SoftwareReviews Mitel Unified Communications Scorecard. Accessed December 2, 2019.
Mitel’s study is a welcome corroboration of what those working in the communications and collaborative space have seen for a while: that without a communications and collaboration strategy, organizations lose money through wasted productivity.
Moreover, such a strategy is not merely about picking the best tool on the market: it is about picking the best-fit tool for your employees’ workflow processes. Mitel is right to say that by aligning tools, processes, and culture, productivity can be improved. Implementing a tool successfully requires effective training and socialization, which can take up to six to nine months.
However, Mitel’s white paper does not detail what adoption strategies are industry best practices. Info-Tech’s research points to various adoption methods for successful tool implementation. Some key methods include having a communication plan, a launch day/week, training middle management and promoting champions, and having frequent but short training clips on key features well past launch day.
Source: Info-Tech, Rationalize Your Collaboration Tools, Accessed December 2, 2019.
Custom application development is a strategic differentiator in the digital economy. Organizations need to make good decisions on how to insource or outsource that development or they risk bad software … and worse results.
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer experience platform provider – offers a centralized communications hub that enables the fluid interchange of information for both internal and external communications.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.
Five9’s CX Summit for 2021 hosted events and interactive sessions that explored best practices for using Five9 as well as an outline of Five9’s roadmap for the coming year. Of special focus was Five9’s projected investments in voice technologies for the contact center.