On February 3, 2020, Microsoft Teams experienced a three-hour outage, starting at 09:00 (ET). The outage was caused by Microsoft failing to renew its authentication certificate.
Microsoft noted at 10:19 (ET) that: “We've determined that an authentication certificate has expired causing, [SIC] users to have issues using the service. We're developing a fix to apply a new certificate to the service which will remediate impact.”
Remediation was completed at 16:40 (ET).
Source: SoftwareReviews Microsoft Teams scorecard. Accessed February 3, 2020
There are two key takeaways from Microsoft Team’s outage. First, it is embarrassing that Microsoft should forget to renew a crucial certificate for its flagship team collaboration software. This is especially true when Microsoft has developed software that checks for key events such as certificate expiration – System Center Operations Manager, for instance.
Second, this outage reveals once more the importance of ensuring your organization has a business continuity plan if your main telephony solutions fail. Even though Microsoft’s outage was only for three hours, organizations that are beginning to unify their telephony solutions through Teams would have been at a financial loss for being unable to run this software.
Unifying telephony solutions under Teams is certainly Microsoft’s game plan – hence why Skype for Business is being phased out in favor of Teams and why Teams covers a broad range of communications capabilities. However, it is important not to put all of your trust into one single solution. It is certainly beneficial to pursue a rationalized, unified communications platform, but this does not have to mean that all of your solutions lie with one vendor. Solutions from different vendors that integrate well together into a unified platform is the best basis for a back-up telephony solution.
On August 25, 2020, Info-Tech briefed with Alcatel-Lucent Enterprise on its Q2 performance. While the pandemic has decreased performance in on-premises system deployment, cloud-based services are seeing significant growth.
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on RingCentral’s current and upcoming Unified Communications as a Service (UCaaS) features.
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on best practices for direct routing and Enhanced 911 (E911) for Microsoft Teams.
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Omdia’s North American unified communications as a service (UCaaS) scorecard for 2020.
On August 11, 2020, Intermedia briefed Info-Tech about its UCaaS offering Unite. This note explores some product highlights of Unite, especially AnyMeeting and SecuriSync.
IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.
As of July 1, 2020, over 70,000 small business users receiving their Microsoft 365 services from Navisite will now receive them from Intermedia. The move means that Navisite’s users now have access to a range of Intermedia offerings, including Unite, Contact Center, and AnyMeeting.
NEC customers now have access to a new set of cloud-based communications and collaboration solutions through NEC’s partnership with Intermedia, a cloud communications provider. Primarily aimed at SMEs, this new set of solutions is titled UNIVERGE BLUE.
Thinking about choosing a new software vendor but don't know where to start? Narrow down your shortlist by focusing on software that has received an Info-Tech Research Group award. New data from SoftwareReviews shows that organizations reported higher satisfaction when they switched to software that had received an Info-Tech award.