On January 23, Microsoft announced a change to Office 365 Pro Plus. This change will make Bing the default search engine in Google Chrome.
This change to the Microsoft Search extension will take effect with version 2002 for certain locations (based on device IP address), in the form of a gradual rollout.
User have reacted with outrage at the announcement, opening dozens of support tickets on GitHub with titles such as “Seriously? Reverse this decision NOW!” and “Now playing: ‘Nine Inch Nails – I Do Not Want This’.”
One user complains, “So basically what you are saying is that now O365 is adware? I don’t want my users (or any users) to open a web browser and see a story about Harry and Meghan (as it is at the moment) or bloody Kim Kardashian.”
Jaded industry analysts might see this as just one more example of Microsoft quietly spreading its tentacles – leveraging its large footprint of existing customers to gain market share with more of its products, regardless of whether its users actually wish to use those additional products.
Of course, existing 365 users don’t have to use the extension – they can easily click a checkbox to disable it or uninstall it entirely. IT administrators can even remove it across their environment by using a group policy – and Microsoft points all this out in its documentation.
Info-Tech expects that Microsoft will continue to make similar plays to take market share in new areas, as we have seen with the launch of Teams as a competitor to vendors such as Slack.
IT professionals should remain vigilant and stay on top of their vendors’ changes to COTS applications – especially SaaS applications – to make sure their users are getting the most appropriate solutions for their use cases.
On May 24-25, Informatica held its annual conference in Las Vegas – the first time “in-person” since the beginning of the COVID-19 pandemic.
Custom application development is a strategic differentiator in the digital economy. Organizations need to make good decisions on how to insource or outsource that development or they risk bad software … and worse results.
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer experience platform provider – offers a centralized communications hub that enables the fluid interchange of information for both internal and external communications.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
Automation is not a silver bullet solution to your workforce productivity challenges. Optimization and automation (optimation) must be used together to remove root cause inefficiencies and best use the features and capabilities of your automation solutions.
At its fifth annual Zoomtopia conference, Zoom announced a wide range of innovations and upcoming products, including feature improvements for Zoom’s core videoconferencing platform; expansions for Zoom Phone and Zoom Events; and the introduction of Zoom’s Video Engagement Center.