ITSM vendor InvGate announced that due to COVID-19 any organization can use InvGate Service Desk free of charge. This promotion helps IT departments when they need it most while gaining adoption and market traction for InvGate.
As COVID-19 has impacted most businesses around the world and IT employees have been forced to work from home, InvGate has come up with its COVID-19 response program to assist organizations in better managing and tracking tasks.
Source: InvGate COVID-19 Response Program at InvGate. © InvGate 2020, Used with Permission.
InvGate’s COVID-19 response program offerings are as follow:
Since the announcement, over one hundred organizations have participated.
This promotion is great because it helps IT departments during this critical time while also gaining adoption and market traction for InvGate. COVID-19 makes it difficult for organizations to plan and to be productive. Having an ITSM tool and automated processes help organizations be more responsive to quickly changing environments. InvGate is making it easy for organizations that don’t have an ITSM solution to quickly adopt and build something.
This ultimately is a win-win for both IT departments and for InvGate. It helps clients, prospects, and organizations at the front of the pandemic response. This promotion will also improve InvGate’s visibility in the market and help it to build better relationships with current and prospective clients. Hopefully, this promotion encourages other IT vendors to do the same.
Atlassian has acquired Halp, a real-time helpdesk tool that integrates with Slack. With the broader context of this move being Atlassian and Slack’s strategic alliance, might there be more to this acquisition than meets the eye?
Kenna Security deployed their new data driven vulnerability management program, Kenna.VM and accessory program, Kenna.VI. Released on April 28th, Kenna.VM was created with the purpose to set service-level agreements (SLAs) with risk tolerance in mind.
We often hear that businesses are continually cyber insecure or under attack. However, recent penetration testing from Rapid7 shows that businesses are getting better at securing their networks against cyberattacks. While organizations continue to have exploitable weaknesses, attackers are having greater difficulty penetrating deeper into businesses’ networks.
Organizations are complex and have multiple stakeholders involved in the delivery of a service. In a public sector organization, for example, there are end users, multiple agencies and departments, and vendors involved in the delivery and consumption of the service. Service design methods and tools assist in making sense of these stakeholders’ inter-relationships and allow organizations to make sound decisions during service implementation.
Four zero-day vulnerabilities were discovered in IBM’s Data Risk Manager. While the vulnerabilities are concerning, more so is IBM’s response when addressed. The company simply stated, “It’s out of scope.” – meaning it had no intention to rectify or address the issue.
The Internet of Things is increasingly embedded with our daily lives. While these devices make life more accessible, for every new device, a new attack vector for cyberattackers is created.
The impact of COVID-19, as it became a global pandemic in Q1 of 2020, has affected user sentiment toward software during a growing period of fear, uncertainty, and doubt. To analyze the impact, SoftwareReviews compared Satisfaction (willingness to recommend to a peer), ability to deliver Business Value (fair cost to value), and Likeliness to Renew prior to March 10 and post March 10.
Qualys VMDR has hit the live market. Originally unveiled in February 2020 at Qualys Security Conference, VMDR is now publicly available as of April 16, 2020. Partnering with both large and small MSSPs, VMDR is designed to be scalable to any business enterprise and to automate the entire management cycle on all endpoints.
ServiceNow’s Orlando release introduced Now Intelligence, a set of features that strengthen ServiceNow’s lead in the AI-powered IT service management (ITSM) and digital transformation space.