As of July 1, 2020, over 70,000 small business users receiving their Microsoft 365 services from cloud service provider Navisite will now receive them from Intermedia, a Microsoft partner and market contender in the cloud communications space. The news follows Navisite and Intermedia’s announcement to form a strategic partnership.
These Navisite users will now have access to a range of Intermedia’s offerings, including:
Users especially after UCaaS or CCaaS integrations to their Microsoft 365 services will welcome Intermedia’s complementary cloud products. For while Microsoft Teams continues to make headway in the enterprise space as a cloud-based communications solution, its telephony solutions are still immature and often require third-party overlays.
Source: SoftwareReviews Navisite Scorecard. Accessed July 20, 2020.
Intermedia has made enormous strides in the unified communications and collaboration marketspace this year. From the recent announcement of UNIVERGE through its NEC partnership, to now welcoming 70,000+ Navisite business users to its services, Intermedia’s market positioning has garnered some serious clout. Backed by an enviable reputation for end-user support and customer service, it will not be long before organizations looking for a less expensive but comprehensive UCaaS solution start flocking to Intermedia.
However, organizations that do not yet subscribe to a Microsoft offering should reflect on whether Intermedia is right for them. Intermedia relies heavily on Microsoft for ancillary services and integrates closely with Office 365 applications. While these are additional benefits to users within a Microsoft shop, they will be unappreciated by those who are not.
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.
Five9’s CX Summit for 2021 hosted events and interactive sessions that explored best practices for using Five9 as well as an outline of Five9’s roadmap for the coming year. Of special focus was Five9’s projected investments in voice technologies for the contact center.
John Aniano, Senior Vice President of Product in CRM applications at Zendesk, sat down with Info-Tech to discuss the current state of the contact center as a service (CCaaS) market space and Zendesk’s position in that space.
On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.
On July 14, NEC and Intermedia briefed Info-Tech about their ongoing partnership and continuing global rollout of UNIVERGE BLUE.
On July 7, 2021, TCN briefed Info-Tech on its continued growth, Experian partnership, and CCaaS platform TCN Operator.
On June 3, 2021, BlueJeans provided an update on its product direction for 2H 2021. BlueJeans is now fully integrated with Verizon One, completing Verizon’s full UCaaS solution.