As of July 1, 2020, over 70,000 small business users receiving their Microsoft 365 services from cloud service provider Navisite will now receive them from Intermedia, a Microsoft partner and market contender in the cloud communications space. The news follows Navisite and Intermedia’s announcement to form a strategic partnership.
These Navisite users will now have access to a range of Intermedia’s offerings, including:
Users especially after UCaaS or CCaaS integrations to their Microsoft 365 services will welcome Intermedia’s complementary cloud products. For while Microsoft Teams continues to make headway in the enterprise space as a cloud-based communications solution, its telephony solutions are still immature and often require third-party overlays.
Source: SoftwareReviews Navisite Scorecard. Accessed July 20, 2020.
Intermedia has made enormous strides in the unified communications and collaboration marketspace this year. From the recent announcement of UNIVERGE through its NEC partnership, to now welcoming 70,000+ Navisite business users to its services, Intermedia’s market positioning has garnered some serious clout. Backed by an enviable reputation for end-user support and customer service, it will not be long before organizations looking for a less expensive but comprehensive UCaaS solution start flocking to Intermedia.
However, organizations that do not yet subscribe to a Microsoft offering should reflect on whether Intermedia is right for them. Intermedia relies heavily on Microsoft for ancillary services and integrates closely with Office 365 applications. While these are additional benefits to users within a Microsoft shop, they will be unappreciated by those who are not.
On October 6, 2020, Cisco introduced a slew of updates for Webex software and hardware, coming October and early November. This briefing predominantly featured the release of Webex Room Navigator with of IoT technology, which seeks to reduce COVID-19 spread and optimize office footprint.
On October 21, 2020, Avaya briefed its OneCloud CCaaS solution. OneCloud CCaaS provides an omnichannel experience with market-leading capabilities. If one’s organization is already embedded in the Avaya ecosystem, then OneCloud CCaaS ought to be leveraged if contact center functionality is sought.
On October 23, 2020, Verizon briefed its Contact Center Hub for SMBs. Launched October 1, Contact Center Hub is a hosted cloud service aimed at providing an easy-to-use multi-channel contact center solution for small- and mid-sized organizations. For SMBs that do not have a large customer base and only require the basics, consider shortlisting Verizon’s Contact Center Hub – especially if Verizon’s solutions are already being used in the organization.
On October 21, 2020, Talkdesk demoed On the Go, the latest addition to its cloud-based contact center solution CX Cloud. On the Go is built for convenience and remote work, using a device’s virtual assistant (such as Siri) for making calls and accessing data. However, this also means that part of On the Go’s success is tied up with how effective virtual assistants are.
On October 1, Twilio – a cloud-based communications platform – held its Investor Day for 2020. Twilio reported positive growth across all segments of the organization, especially for its CCaaS solution Flex.
On September 1, 2020, Info-Tech briefed with Cisco about current and upcoming features of its Unified Webex app for September. Significant changes include the introduction of Cisco Webex Classrooms and the Webex Control Hub, with notable updates also coming to Webex for Education, Webex Meetings, and Webex Teams.
On September 4, 2020, Info-Tech briefed with Zoho about current and upcoming features of Zoho Workplace, a global enterprise collaboration platform. Organizations, especially SMBs, that want to look outside of Microsoft’s and Google’s office productivity suite duopoly should consider shortlisting Zoho Workplace as a viable option.
Enterprise Connect’s virtual conference and expo for 2020 featured a wide variety of sessions on communications and collaboration for the enterprise. In this fourteenth note of fourteen, I report on Recon Research’s latest study on how COVID-19 has cemented web conferencing as the future of the workplace.
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Genesys’ “experience as a service” for the contact center.