HR Leaders Want Artificial Intelligence to Improve Employee Experience
A recent survey by Espressive, an artificial intelligence (AI)-based enterprise service management software vendor, indicates that applying AI in HR departments is a priority for pioneering organizations. Among the diverse organizations that participated in the survey, 44% were Fortune 1000 companies. Participants were predominantly senior decision makers, 23% CxO or VP, 58% directors, and 19% managers.
Key takeaways from this survey include:
- The top three HR initiatives in 2019 are increasing employee retention, improving overall employee satisfaction, and enhancing the new-hire onboarding experience.
- Providing a personalized onboarding experience is the top challenge that most of the respondents are dealing with.
- Employees’ main complaints: Not being able to find the right answer when they search the HR portal and response times from HR staff.
- AI in HR service management could deliver employee self-service capabilities.
The survey reveals that 72% of the respondents’ employees call an HR help desk for their issues. Less than half of the respondents are relying on an HR self-service portal or knowledgebase to answer their employees’ questions. Respondents were then asked if they would consider an AI-driven chatbot/virtual employee assistant to tackle their HR issues, and only 25% of respondents would not consider a chatbot. Sixty-one percent of the respondents that would consider AI in their HR processes believe that this technology can facilitate employee access to self-help across all devices and would help them get answers for their questions.
AI presents opportunities to address common HR challenges. HR departments want to engage new hires before their start date and track and assign HR questions to their experts. These challenges have encouraged businesses to consider AI technology in their HR system.
Technology providers are now leveraging artificial intelligence to create a more engaging employee experience. AI can help HR managers deliver team training, answer employees’ routine questions, and automate repetitive tasks. AI-powered HR helps businesses to analyze, predict, and support employee needs. The system can detect learner preferences through analyzing behavior and matching recommendations of informal learning material to consume. As a result, AI-based technology has great potential to enhance employee productivity and help HR professionals boost employee performance.
Users who are more engaged in their learning are more likely to use the system and retain the information. With AI, HR efficiency can increase with administrators being able to more systematically match content with users, track metrics, and analyze data coming in.
Want to Know More?
Prepare for Cognitive Service Management
Select and Implement a Human Resource Information System
Deploy Robot Process Automation to Improve Service Support: Use Cases From Higher Education
My Firewall Is Smarter Than Your Firewall
Next-generation firewalls were smarter than previous firewalls, able to deeply analyze traffic and integrate with complementary security solutions. Today our needs are more complex, however, with a 742% increase in software supply chain attacks over the past three years. Sonatype Nexus Firewall has been paying attention and claims its firewall product is smarter about these attacks.
Your Internet Secret Service, Otherwise Known as External Attack Surface Management (EASM)
Have you ever thought of what else you could do to take your security operations center (SOC) to the next level and focus on prevention? Look no further – external attack surface management (EASM) was a popular managed service and topic of discussion at Rivest–Shamir–Adleman (RSA) Conference 2023, named after a popular public-key cryptosystem.
Can Hillstone Networks Position Its StoneOS to Take Firewalls Beyond the Next Generation?
Hillstone Networks has positioned itself as a robust and feature-rich provider of not only hardware but also security solutions. With its ZTNA 3.0 release and support for centralized management of IoT assets and incident response, the company embodies a next-generation firewall.
Acronis Offers a Unique Endpoint Protection and Data Recovery Package Tailored for the Small to Medium-Sized Business
Acronis hopes to overtake many competitors in the data recovery and endpoint protection solution space by forging partnerships with many MSSPs and appealing to the SMB market. The company has doubled down by hiring the former CEO of GoDaddy, who is committed to reinvesting in its technology and increasing and improving its product line.
Zoho Announces Trident to Power Workplace’s UCaaS Capabilities
Zoho, a multinational software and web-based business tool provider, has announced the launch of Trident – a hub that brings Zoho’s pre-existing and new unified communications capabilities into a single pane of glass. How will Trident’s addition to Workplace impact customer migrations from Microsoft and Google.
Next-Gen EDR/MDR/XDR – Field Effect Covalence
Field Effect Covalence is an EDR/MDR/XDR offering that translates chaos into order.
Will Avaya’s Five-Step Transformation Strategy Generate a Stronger Outlook for 2023?
To revitalize and strengthen business transformation, Avaya has outlined a five-step plan for restructuring its product lines, go-to-market strategy, and balance sheet. This tech note evaluates these five steps, highlighting the main contingencies for each step’s successful rollout.
Informatica World 2022 Highlights
On May 24-25, Informatica held its annual conference in Las Vegas – the first time “in-person” since the beginning of the COVID-19 pandemic.
Are You In or Out? How to Source Application Development
Custom application development is a strategic differentiator in the digital economy. Organizations need to make good decisions on how to insource or outsource that development or they risk bad software … and worse results.