A recent survey by Espressive, an artificial intelligence (AI)-based enterprise service management software vendor, indicates that applying AI in HR departments is a priority for pioneering organizations. Among the diverse organizations that participated in the survey, 44% were Fortune 1000 companies. Participants were predominantly senior decision makers, 23% CxO or VP, 58% directors, and 19% managers.
Key takeaways from this survey include:
The survey reveals that 72% of the respondents’ employees call an HR help desk for their issues. Less than half of the respondents are relying on an HR self-service portal or knowledgebase to answer their employees’ questions. Respondents were then asked if they would consider an AI-driven chatbot/virtual employee assistant to tackle their HR issues, and only 25% of respondents would not consider a chatbot. Sixty-one percent of the respondents that would consider AI in their HR processes believe that this technology can facilitate employee access to self-help across all devices and would help them get answers for their questions.
AI presents opportunities to address common HR challenges. HR departments want to engage new hires before their start date and track and assign HR questions to their experts. These challenges have encouraged businesses to consider AI technology in their HR system.
Technology providers are now leveraging artificial intelligence to create a more engaging employee experience. AI can help HR managers deliver team training, answer employees’ routine questions, and automate repetitive tasks. AI-powered HR helps businesses to analyze, predict, and support employee needs. The system can detect learner preferences through analyzing behavior and matching recommendations of informal learning material to consume. As a result, AI-based technology has great potential to enhance employee productivity and help HR professionals boost employee performance.
Users who are more engaged in their learning are more likely to use the system and retain the information. With AI, HR efficiency can increase with administrators being able to more systematically match content with users, track metrics, and analyze data coming in.
Thinking about choosing a new software vendor but don't know where to start? Narrow down your shortlist by focusing on software that has received an Info-Tech Research Group award. New data from SoftwareReviews shows that organizations reported higher satisfaction when they switched to software that had received an Info-Tech award.
The impact of COVID-19, as it became a global pandemic in Q1 of 2020, has affected user sentiment toward software during a growing period of fear, uncertainty, and doubt. To analyze the impact, SoftwareReviews compared Satisfaction (willingness to recommend to a peer), ability to deliver Business Value (fair cost to value), and Likeliness to Renew prior to March 10 and post March 10.
What is changing in the HR technology space as a result of COVID-19? Some organizations are seeing an uptick in interest and customer support, while others are providing free access to their product.
An enterprise application selection or implementation has most likely been heavily impacted by COVID-19. Do not hit the brakes; stopping and restarting projects increases the risk of failure. Slow down or speed up? Which is the right strategy for your organization?
Business continuity during COVID-19 will mean leveraging online technologies for all departments, including human resources. IT departments can assist in recruiting efforts by ensuring virtual interviewing technologies are in place and supported.
Culture Amp has enabled a new feature to increase employee confidentiality. With this launch, administrators can no longer identify participants indirectly.
On February 21, Kronos Incorporated and Ultimate Software announced the merger of the two entities. Both entities’ controlling stockholder is the private equity firm Hellman & Friedman. The merger was approved by both boards and is expected to be completed by the end of March.
Cornerstone is acquiring Saba, a learning management system, to further invest in its learning offerings and gain reach in the market. With this acquisition, the organization intends to accelerate product development.
Cornerstone acquires Clustree to incorporate AI into its learning solutions. As a result, Cornerstone’s Learning Suite displays deep knowledge of employee skills, which can inform promotions or job changes, areas for learning, and recruiting decisions.