Coming Soon: Microsoft Teams Contact Center Solution
Landis Contact Center for Microsoft Teams is now in preview. Landis Technologies is a Microsoft Gold Partner, who has been building a contact center solution that takes advantage of Teams’ upcoming calling APIs.
Landis Contact Center for Microsoft Teams is undergoing testing within the Landis community, with a release date to be confirmed.
Source: SoftwareReviews Microsoft Teams Scorecard. Accessed December 2, 2019
Our Take
Microsoft Teams is fast becoming the “holy grail” for unified communications and collaboration. With an upcoming contact center option, clients with Office 365 will need to produce justified reasons for why they would want to purchase another tool that has overlapping capabilities with Teams.
Of course, the problem with being the “jack of all trades” is that you are the “master of none.” Teams risks falling into this category, stretching its capabilities across the full range of communications and collaboration. However, if Teams is “good enough” and fulfils the essential needs of clients, best-of-breed tools with overlapping capabilities will have an increasingly hard sell.