On January 14, Revation Systems – a provider of cloud-based compliant messaging and communications – briefed Info-Tech on its unified communications as a service (UCaaS) solution, LinkLive. LinkLive encompasses several UCaaS solutions that are primarily aimed at industries with high security and compliance requirements. These industries especially include banking and healthcare.
What differentiates Revation Systems is that LinkLive was the first solution in the UCaaS marketplace to be HITRUST certified, a certification that brings together many compliance frameworks such as HIPAA, PCI, ISO, NIST, and more. Within this secure platform, LinkLive offers a broad range of capabilities, including a full contact center suite with an AI-driven chatbot (called Reva), digital customer service, and multimedia customer engagement. Typical use cases include virtual bank visits and branchless banking, alongside advanced medical contact center solutions, nurse triage lines, and care coordination.
While users can expect their table stakes UCaaS solutions being met with Revation Systems, LinkLive is also at the forefront of contact center technology with offerings of sentiment analysis, agent assist, and an intuitive dashboard for analytics and reporting (called “Measure, Monitor, Performance” or “MMP”).
For Info-Tech members in the finance and healthcare industries that are looking to either migrate to a cloud-based communications platform or upgrade their existing one, LinkLive ought to be shortlisted. Plenty of banks and medical centers choose to retain their communications services on premises to avoid security implications of data privacy breaches. This is a legitimate concern but one that should be mitigated by LinkLive’s record of security certifications and long list of clients in these industries.
To get started in this process, Info-Tech’s Modernize Communications and Collaboration Infrastructure blueprint offers a method for gathering business requirements and producing an RFP for soliciting a new UCaaS solution. For members without a formal requirements gathering process or the digital tools needed to assess their current state, set up a call with an analyst today to guide you through Info-Tech’s research.
Source: SoftwareReviews UCaaS Data Quadrant. Accessed January 22, 2021.
On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.
On May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE’s global revenues impacted by the COVID-19 pandemic, and these effects continue to ripple into FY21. While global cloud sales continue to dominate, alongside a strong quarter in China, global revenue was down 5% year-over-year (YoY).
On April 28, 2021, Windstream briefed Info-Tech on its UCaaS portfolio, which includes their primary pure cloud offering, OfficeSuite UC, alongside their other solutions powered by Avaya and Mitel.
On April 20, 2021, Nextiva briefed Info-Tech on its Nextiva One suite, with a focus on its communication applications: Business Phone (voice) and Cospace (videoconferencing and collaboration). Nextiva plans to expand beyond the US later this year.
On February 22, 2021, Alcatel-Lucent Enterprise (ALE) released its Q4 report. While overall global revenues were down on last year’s Q4, ALE’s cloud-based solutions continued to surge. These surges are in part explained by mid- to large-sized organizations beginning significant investments to prepare for a post-pandemic world.
On December 8, Masergy – a software defined networking services company – briefed Info-Tech on its UCaaS solution. Masergy UCaaS is built on the Cisco collaboration platform, providing a value-added service through Masergy’s SD-WAN solution and Secure Edge Network.
On November 17, 2020, Alcatel-Lucent Enterprise (ALE) released its Q3 report. While ALE saw increased revenue for its cloud solutions (especially for its UCaaS offering Rainbow), the overall picture was dampened by further global lockdowns and summer breaks.
On August 25, 2020, Info-Tech briefed with Alcatel-Lucent Enterprise on its Q2 performance. While the pandemic has decreased performance in on-premises system deployment, cloud-based services are seeing significant growth.
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on RingCentral’s current and upcoming Unified Communications as a Service (UCaaS) features.