On October 29, 2020, Verizon briefed on BlueJeans’ product vision and direction. Since acquiring BlueJeans in May, Verizon has sought to rapidly enhance BlueJean’s collaboration features, maintaining pace with other market leaders and responding to customer demand.
The BlueJeans platform encompasses Meetings, Smart Meetings, Events, Rooms, the App Network, a Command Center, and Custom Branding. The following is a list of upcoming features BlueJeans users can expect for the rest of 2020 and into 2021.
Security features in Meetings:
Teaching and Learning features (1H 2021):
Smart Meetings (2021):
Leveraging Verizon infrastructure:
Verizon has made large strides to keep BlueJeans competitive against the team collaboration and web conferencing market leaders. Indeed, with the slew of updates announced at Ignite for MS Teams and Zoomtopia for Zoom, this is a fast-paced climate that will leave any number of tools behind if vendors do not tirelessly continue to add new features. The table stakes margin for features in the web conferencing market is increasing, it seems, every quarter. As such, BlueJeans’ new features are less a way to stand out from the crowd and more as a necessity to keep up.
Source: SoftwareReviews BlueJeans Meetings Scorecard. Accessed November 6, 2020
SoftwareReviews’ data gives a sense as to how competitive the web conferencing marketspace currently is. For while BlueJeans Meetings scores quite highly with an 8.0 composite score, this solution still only ranks 9 out of 12 in SoftwareReviews’ web conferencing category. The key for organizations to navigate this marketspace will be to divorce the capabilities your end users require from the tools themselves – a method that can be found in Phase 1 of Info-Tech’s Rationalize Your Collaboration Tools. Once you have a sense of what capabilities are necessary (and nice to have), you’ll be well-equipped for mapping which tools are better suited than others – that is, which tools lack key features and which ones will be overkill.
On November 5, 2020, Cisco briefed on its upcoming virtual legislative session tool Webex Legislate. With a range of features that governing bodies around the globe have desired throughout the extent of the pandemic, Webex Legislate surely becomes the must-have tool for conducting virtual and hybrid sessions – especially if an agency is already leveraging Cisco products.
On September 1, 2020, Info-Tech briefed with Cisco about current and upcoming features of its Unified Webex app for September. Significant changes include the introduction of Cisco Webex Classrooms and the Webex Control Hub, with notable updates also coming to Webex for Education, Webex Meetings, and Webex Teams.
On September 4, 2020, Info-Tech briefed with Zoho about current and upcoming features of Zoho Workplace, a global enterprise collaboration platform. Organizations, especially SMBs, that want to look outside of Microsoft’s and Google’s office productivity suite duopoly should consider shortlisting Zoho Workplace as a viable option.
Enterprise Connect’s virtual conference and expo for 2020 featured a wide variety of sessions on communications and collaboration for the enterprise. In this fourteenth note of fourteen, I report on Recon Research’s latest study on how COVID-19 has cemented web conferencing as the future of the workplace.
Zoho Workplace – a global enterprise collaboration platform – has reported that it is now supporting 15 million users and is experiencing a surge in usage for its business applications. However, compared to Microsoft’s Office 365 and Google’s G Suite, Zoho still has a long way to go in this marketspace.
Google has announced several updates to its G-Suite offering, which aims to heavily integrate and better secure its teamwork applications. The move represents a clear attempt by Google to directly compete with Microsoft’s office productivity suite, with several of the G-Suite updates mirroring the logical architecture of Office 365.
As of July 1, 2020, over 70,000 small business users receiving their Microsoft 365 services from Navisite will now receive them from Intermedia. The move means that Navisite’s users now have access to a range of Intermedia offerings, including Unite, Contact Center, and AnyMeeting.
Zoom recently announced Zoom for Home: an all-in-one hardware and software for home users designed to enable the work-from-home user with a single home appliance for web conferencing, phone calling, and interactive whiteboard collaboration.
Thinking about choosing a new software vendor but don't know where to start? Narrow down your shortlist by focusing on software that has received an Info-Tech Research Group award. New data from SoftwareReviews shows that organizations reported higher satisfaction when they switched to software that had received an Info-Tech award.