Bomgar Box, a remote-control/support appliance, enables service desks to take control over assets remotely for reasons such as maintenance or response to help calls. BMC’s Remedy Action Request System creates trouble tickets that manage business processes. Now, let’s factor in orchestration and/or automation and an integrated capability set that may address a specific scenario.
For example, in the scenario where a user has an issue, they log into the BMC portal to submit a request and the request is reviewed by an analyst. During the period of time when the analyst is evaluating the request, Bomgar automatically initiates a remote session to the user’s PC and by the time the connection is established, the analyst can either immediately connect or execute a procedure to resolve the user’s issue. This results in quicker time taken to resolve the issue, positive user experience with support services, and, if the issue happened to be a cyberattack, then the potential impact may have been lessened or avoided. Although this is a hypothetical scenario, it illustrates the benefits of two vendor solutions that are integrated versus the vendor solutions being deployed in isolation.
The article informs the audience at a high level how the new capability functions and the remote session can automatically be initiated in attended or unattended mode pending the configuration of the Bomgar software in an organization’s environment. This also provides the opportunity to leverage playbooks/runbooks for many common issue occurrences to address resource shortage and orchestration and automation initiatives where many organizations currently struggle.
Source: Channel Daily News
Organizations must always consider these primary points when addressing IT security related concerns:
The ability to resolve issues quicker (either attended or not), through orchestration and automation while leveraging the capability to execute runbooks/playbooks or scripts, will address the three aforementioned pain points. Bomgar also possesses an additional security benefit as the solution also possesses a PAM/IAM element as well, which will likely be well received from a security perspective.
Information security leaders fully understand the importance of having a security incident and event management (SIEM) solution, but teams need to overcome three main challenges before considering purchasing a SIEM solution.
Chronicle, Alphabet’s enterprise security company, expands its North American partner base with Herjavec Group, its first Canadian partner. Herjavec Group is the first service provider in Canada to be certified in, and provide access to, Chronicle’s security intelligence products.
IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.
Thinking about choosing a new software vendor but don't know where to start? Narrow down your shortlist by focusing on software that has received an Info-Tech Research Group award. New data from SoftwareReviews shows that organizations reported higher satisfaction when they switched to software that had received an Info-Tech award.
During the first three months of the COVID-19 pandemic, many organizations realized the true value of IT and the role it played in ensuring ongoing business operations. In the world of the new normal, infrastructure investments are growing as a result of realized value and the pursuit of innovation, with IT leading the way. IT modernization investments include cloud technology, robotics, IoT, and automating tasks and processes. However, this modernization of IT presents additional opportunities for attackers to uncover security vulnerabilities.
Microsoft’s cloud Security Incident Event Management (SIEM) solution leverages modern day enhancements such as Security Orchestration Automated Response (SOAR), Machine Learning (ML), and Artificial Intelligence (AI).
In today’s world many security teams require a simplified holistic method to consolidate disparate log data, threat anomalies, and responses. Due to these pressured requirements, organizations across the world are adopting or considering cloud-native Security Information and Event Management (SIEM) solutions.
KBV Research released its Global Security Information and Event Management (SIEM) Market Forecast report last month. In light of the recent COVID-19 pandemic, the SIEM market report highlights continued growth for the security solution and offers insights into how SIEM will continue to be essential for enterprises going forward.
As the Security Information and Event Management (SIEM) market continues to grow, organizations now have more options than ever to decide which SIEM is right for them. While SIEM vendors continue to innovate, the final decision often comes down to price. In the second of this five-part series on SIEM pricing, we will dive into pricing by data volume.