On June 3, 2021, BlueJeans provided an update on its product direction for 2H 2021. BlueJeans is now fully integrated with Verizon One, completing Verizon’s full UCaaS solution. Moreover, BlueJeans has also released its Telehealth solution for healthcare organizations and virtual care. Key functionalities for Telehealth include a patient landing experience, interpreter integrations, and EHR integrations.
Already for 1H 2021, BlueJeans has released pre-assigned breakout rooms, closed captioning support (across browsers, devices, and for recorded playback), backstage chat for presenters and moderators, and guest presenters being enabled for restricted events.
Upcoming high priority improvements include:
Other key functionalities users can expect for collaborating on BlueJeans include:
Verizon is making the most of its BlueJeans acquisition; with BlueJeans as its collaborative centerpiece, Verizon can now boast its full UCaaS solution, Verizon One. Organizations that have invested in Verizon will be delighted with how much innovation and many product improvements are underway with BlueJeans.
Such improvements are necessary for BlueJeans to stay competitive – BlueJeans still remains behind other key players in the web conferencing marketspace for breadth of features on offer. For example, based on SoftwareReviews’ data, BlueJeans’ current virtual whiteboard functionality scores very low, ranking eighth out of 10 other web conferencing vendors. However, given BlueJeans’ roadmap is concretely addressing the need to rapidly expand its feature set, user satisfaction with the breadth of capabilities will likely increase for 2022.
Source: SoftwareReviews BlueJeans Scorecard. Accessed July 5, 2021.
To revitalize and strengthen business transformation, Avaya has outlined a five-step plan for restructuring its product lines, go-to-market strategy, and balance sheet. This tech note evaluates these five steps, highlighting the main contingencies for each step’s successful rollout.
Zoho, a multinational software and web-based business tool provider, has announced the launch of Trident – a hub that brings Zoho’s pre-existing and new unified communications capabilities into a single pane of glass. How will Trident’s addition to Workplace impact customer migrations from Microsoft and Google.
On May 24-25, Informatica held its annual conference in Las Vegas – the first time “in-person” since the beginning of the COVID-19 pandemic.
Custom application development is a strategic differentiator in the digital economy. Organizations need to make good decisions on how to insource or outsource that development or they risk bad software … and worse results.
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On October 6, 2021, Front briefed Info-Tech on their latest product functionality and roadmap, alongside their growth in the EMEA region. Front – a unified customer experience platform provider – offers a centralized communications hub that enables the fluid interchange of information for both internal and external communications.
On October 8, 2021, BlueJeans by Verizon announced their “Next-Generation BlueJeans” suite and partnership with Google Glass. The Next-Generation suite ties BlueJeans Meetings to two new products: BlueJeans Spaces and BlueJeans Collab Board.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.