On June 3, 2021, BlueJeans provided an update on its product direction for 2H 2021. BlueJeans is now fully integrated with Verizon One, completing Verizon’s full UCaaS solution. Moreover, BlueJeans has also released its Telehealth solution for healthcare organizations and virtual care. Key functionalities for Telehealth include a patient landing experience, interpreter integrations, and EHR integrations.
Already for 1H 2021, BlueJeans has released pre-assigned breakout rooms, closed captioning support (across browsers, devices, and for recorded playback), backstage chat for presenters and moderators, and guest presenters being enabled for restricted events.
Upcoming high priority improvements include:
Other key functionalities users can expect for collaborating on BlueJeans include:
Verizon is making the most of its BlueJeans acquisition; with BlueJeans as its collaborative centerpiece, Verizon can now boast its full UCaaS solution, Verizon One. Organizations that have invested in Verizon will be delighted with how much innovation and many product improvements are underway with BlueJeans.
Such improvements are necessary for BlueJeans to stay competitive – BlueJeans still remains behind other key players in the web conferencing marketspace for breadth of features on offer. For example, based on SoftwareReviews’ data, BlueJeans’ current virtual whiteboard functionality scores very low, ranking eighth out of 10 other web conferencing vendors. However, given BlueJeans’ roadmap is concretely addressing the need to rapidly expand its feature set, user satisfaction with the breadth of capabilities will likely increase for 2022.
Source: SoftwareReviews BlueJeans Scorecard. Accessed July 5, 2021.
On May 21, 2021, Cisco briefed on Webex’s security features. This not only included information about the type of administration control for end users when using Webex from any device, but also Cisco’s certifications and compliances more broadly.
This note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace.
With a return to the office looking ever more feasible, organizations need to consider what role web conferencing solutions will play moving forward. This note outlines three trends organizations should be aware of as we move into 2022.
On March 11, 2021, Verizon provided updates to BlueJeans’ product vision and direction for FY2021. BlueJeans experienced dramatic adoption in 2020, particularly for webinars and events, and seeks to offer advanced breakout room features in the future.
On February 24-25, 2021, Zoho held its annual ZohoDay – a conference aimed at communicating the state of the business and product roadmaps. The event coincided with Zoho’s 25th year as a company, testament to Zoho’s long-term business approach: grow organically, have zero debt, zero external investments, remain cashflow positive, and plow cashflow back into the business and customers.
On October 29, 2020, Verizon briefed on BlueJeans’ product vision and direction. This note outlines the new and upcoming features that users can expect from BlueJeans for the rest of 2020 and into 2021. However, with the table stakes margin for features rapidly increasing in the web conferencing marketspace, BlueJeans’ new features are less a way to stand out from the crowd and more as a necessity to keep up.
On November 5, 2020, Cisco briefed on its upcoming virtual legislative session tool Webex Legislate. With a range of features that governing bodies around the globe have desired throughout the extent of the pandemic, Webex Legislate surely becomes the must-have tool for conducting virtual and hybrid sessions – especially if an agency is already leveraging Cisco products.
On September 4, 2020, Info-Tech briefed with Zoho about current and upcoming features of Zoho Workplace, a global enterprise collaboration platform. Organizations, especially SMBs, that want to look outside of Microsoft’s and Google’s office productivity suite duopoly should consider shortlisting Zoho Workplace as a viable option.
Enterprise Connect’s virtual conference and expo for 2020 featured a wide variety of sessions on communications and collaboration for the enterprise. In this fourteenth note of fourteen, I report on Recon Research’s latest study on how COVID-19 has cemented web conferencing as the future of the workplace.