On November 17, 2020, Alcatel-Lucent Enterprise (ALE) released its Q3 report. While ALE saw increased revenue for its cloud solutions (especially for its UCaaS offering Rainbow), the overall picture was dampened by further global lockdowns and summer breaks.
ALE’s Q3 saw cloud revenues up 37% globally, helped along by its Rainbow solution, and a 3% increase for its overall cloud services. Other positive highlights included:
However, ALE certainly felt the brunt of further global lockdowns. Overall global revenue was down 18% from last year’s Q3 and phone demand continued to fall. These figures were regionally split, with the biggest falls in Central/Latin America and APAC:
France, Germany, and the USA continue to be the top three countries for ALE revenue. New market growth, though, pushed Singapore, Russia, and Portugal into ALE’s top 15 countries for Q3.
Market segmentation did not have any major impact on the fall of global revenues; both SMBs and MLEs were similarly impacted, with SMBs down 16% and MLEs down 21%.
ALE will continue the acceleration of cloud services and new cloud edition SIP phones and focus on mobility due to continued remote work.
Info-Tech’s report on ALE’s Q2 performance showed a 51% revenue growth of cloud-based services and a 17% decline in global revenue. Q3 does not reveal any rebounds from that decline, with global revenue down 18% and cloud-based services tapering off at a lower growth of 37%. However, ALE is growing its user base – a position that may poise it for substantial growth in 2021. Indeed, if vaccines for COVID-19 are distributed in early 2021, ALE’s Q4 revenue may show quite the bump.
For the moment, though, there is nothing tangible that stands out for ALE growth over the rest of its financial year. It seems that ALE’s strategy is largely to weather the storm, move into increasing mobility offerings, and develop its CPaaS offerings.
For organizations currently in a position to modernize their telephony system and wondering if ALE’s Rainbow solution is a good fit, use Info-Tech’s Modernize Communications and Collaboration Infrastructure blueprint to structure your process. Indeed, Rainbow appears fifth out of 20 UCaaS solutions reviewed by SoftwareReviews and ought to especially be shortlisted for SMBs.
Source: SoftwareReviews Alcatel-Lucent Rainbow Scorecard. Accessed November 23, 2020
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
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