Zylo Customer Reviews 2025 | SaaS Management

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Zylo

Composite Score

7.5 /10

CX Score

7.8 /10

7 Reviews Write a Review

Claim Software

What is Zylo?

Get visibility into all your SaaS applications – even those not managed by IT. See all your SaaS apps alongside usage, spend, and contract details with frictionless, ongoing monitoring from Zylo. Using contract details and usage data, Zylo Insights delivers personalized, prioritized, and actionable recommendations to optimize your SaaS portfolio.

Company Details

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Zylo Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

91 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zylo?

0% Negative

13% Neutral

87% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 81

Compliance Reporting

Shadow IT Detection

Integrations

License Management

Real-Time Reporting

Renewal Management

Vendor Management

Application Utilization

Task and Alert Automation

Spend Management

Contract Management

Vendor Capability Ratings

Average 81

Vendor Support

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Breadth of Features

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Zylo Reviews

Harsh P.

Role: Consultant
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Nov 2024

Good Function !!

Likeliness to Recommend

10 /10

What differentiates Zylo from other similar products?

Zylo stands out from similar SaaS management platforms due to its comprehensive approach to SaaS optimization. License Optimization, Integration Capability, Employee-Centric Focus, Extensive SaaS Discovery, Renewal Management, Insights-Driven Decisions.

What is your favorite aspect of this product?

Zylo is its comprehensive SaaS discovery and visibility. The platform's ability to uncover all SaaS applications, including shadow IT, provides organizations with a complete view of their software ecosystem. Usage Analytics and Optimization, Actionable Insights, Comprehensive SaaS Discovery, Renewal Management, Integration Capability.

What do you dislike most about this product?

Steep Learning Curve, Cost Concerns, Mobile Accessibility, Limited Customization, Integration Gaps

What recommendations would you give to someone considering this product?

Take Advantage of Discovery Features, Integrate with Key Systems Early, Consider Cost-Benefit Alignment, Evaluate Your SaaS Needs, Plan for Training and Onboarding, Monitor Usage and Contracts Closely

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gordon W.

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Great analytics

Likeliness to Recommend

8 /10

What differentiates Zylo from other similar products?

I havent used any other products

What is your favorite aspect of this product?

I have no favorite aspects

What do you dislike most about this product?

I have no dislikes

What recommendations would you give to someone considering this product?

I have no recommendations

Pros

Caring
Respectful
Reliable
Performance Enhancing

Mitchel C.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Easy to use, nice for quick wins,

Likeliness to Recommend

7 /10

What differentiates Zylo from other similar products?

Zylo has been great for discovering the unknown unknowns. I haven't tried many other products, but this seems very intuitive and user-friendly.

What is your favorite aspect of this product?

The insights for unused software, multiple cost-centers for the same applications, and highest spend are quick and easy to find.

What do you dislike most about this product?

Integrations can vary depending on the tool. SSO integrations seem to work the best.

What recommendations would you give to someone considering this product?

Definitely try it out! I wonder how helpful this tool would be year over year, but right off the bat it has been helpful for my team!

Pros

Trustworthy
Caring
Transparent
Helps Innovate

Zylo

What is Zylo?

Company Details

Need Assistance?

Zylo Ratings

84 Likeliness to Recommend

91 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Zylo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

Shadow IT Detection Provides the flexibility to detect unauthorized IT systems implemented outside the IT department

Integrations The platform integrates with service catalogues, ITSM and ITAM tools

License Management Tracks and categorizes number of asset licenses available to (or needed by) the organization.

Real-Time Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Vendor Management Consolidates all vendor information, tracks performance with metrics and KPIs, and evaluates risk with respect to sustainability, compliance, strategy, etc.

Application Utilization The ability to track application usage and use analytics to optimize cost, and reduce waste.

Task and Alert Automation The solution provides the ability to create tasks, build workflows ( onboarding and offboarding), and generate notifications based on pending task assignment

Spend Management The ability to optimize costs and manage spend.

Contract Management Manage customer orders, services and assets with associated charges over the life of the subscription.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Zylo Reviews

Harsh P.

Good Function !!

Likeliness to Recommend

Pros

Gordon W.

Great analytics

Likeliness to Recommend

Pros

Mitchel C.

Easy to use, nice for quick wins,

Likeliness to Recommend

Pros

Feature Ratings

Compliance Reporting

Shadow IT Detection

Integrations

License Management

Real-Time Reporting

Renewal Management

Vendor Management

Application Utilization

Task and Alert Automation

Spend Management

Contract Management

Vendor Capability Ratings

Vendor Support

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Breadth of Features

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization