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ZoomInfo

Chorus

Composite Score

7.9 /10

CX Score

8.2 /10

46 Reviews Write a Review

Claim Software

What is Chorus?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. Chorus helps performance-driven sales teams capture and analyze all customer calls, meetings, and emails to create visibility, drive process and behaviour changes, and deliver bottom line impact.

Company Details

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Awards & Recognition

Chorus won the following awards in the Sales Coaching category

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2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

0 Top Rated Features

2023

Conflict Resolution

2023

Chorus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

90 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus?

3% Negative

3% Neutral

94% Positive

Pros

Respectful
Trustworthy
Transparent
Altruistic

Feature Ratings

Average 79

Video Practice

Application Integration

Dashboards, Analytics and Reporting

Gamification

Custom Scorecard Templates

Coaching Notes

Coaching Records

AI Simulation Training

LMS Integration

AI Feedback

Collaboration

Vendor Capability Ratings

Average 79

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Also Featured in...

Conversation Intelligence

Score 8.3

View Chorus in this category (opens in a new tab)

Chorus Reviews

Lydia W.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

We decided to go back to basics

Likeliness to Recommend

6 /10

What differentiates Chorus from other similar products?

The reasonable price, the excellent call coaching and AI transcription and the benefits you can obtain as a user of both ZoomInfo and Chorus in bundling.

What is your favorite aspect of this product?

The bundling with ZoomInfo was neat! Also the interface is more simple than other similar products, which can speed up onboarding.

What do you dislike most about this product?

After engaging in asynchronous coaching for several years, we realized that it simply wasn't improving AE performance the way we had hoped in terms of conversion rate and deal size. While the high-level analytics were interesting, they because more of a distraction (talk time etc) vs just engaging in dialogue while reviewing a call recording with an AE in real time and role playing best practices 1:1. By taking a simple "watch and talk" approach, we actually saw the team's metrics improve more quickly.

What recommendations would you give to someone considering this product?

Simply reviewing calls 1:1 with my team has produced great outcomes and is absolutely worth trying before getting "fancy" with a product like this. My team found the asych coaching less helpful than discussing what they were thinking and their approach with me during our 1:1 after reviewing the recording together. They found they could understand best practices more deeply that way and incorporated skills holistically. If it ain't broke, don't fix it.

Pros

Effective Service
Helps Innovate
Continually Improving Product
Trustworthy

Cons

Less Reliable
Less Performance Enhancing

Rene D.

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

intelligent note taking app.

Likeliness to Recommend

9 /10

What differentiates Chorus from other similar products?

It connects and logs my calls automatically.

What is your favorite aspect of this product?

It saves time on call reports and next steps. When I'm on the phone, I don't have to write down as many things. the choice to go back and look over the talk weeks later.

What do you dislike most about this product?

Joining meetings and pasting URLs doesn't always work.

What recommendations would you give to someone considering this product?

best for takes detailed notes & summarizes.

Pros

Helps Innovate
Reliable
Effective Service
Inspires Innovation

Ayman A.

Role: Operations
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Fantastic product

Likeliness to Recommend

4 /10

What differentiates Chorus from other similar products?

It's easy to use.

What is your favorite aspect of this product?

Really easy to use

What do you dislike most about this product?

Integration

What recommendations would you give to someone considering this product?

Better integration

Pros

Respectful
Altruistic
Transparent
Continually Improving Product

Cons

Less Efficient Service
Inhibits Innovation
Commodity Features

Chorus

What is Chorus?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

Chorus Ratings

86 Likeliness to Recommend

1 Since last award

90 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Chorus?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Gamification Create and track sales contents or competitions, badges, live leaderboards and SPIFFs to drive behavioural change.

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

AI Simulation Training Sales reps have the ability to conduct a video call, slide presentation, pitch recording, product demo etc. with an AI Assistant.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

AI Feedback Software is able to listen to calls and evaluate based on clarity, pace, sentence length, questions asked etc. to provide insights and score objectively.

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Conversation Intelligence

Chorus Reviews

Lydia W.

We decided to go back to basics

Likeliness to Recommend

Pros

Cons

Rene D.

intelligent note taking app.

Likeliness to Recommend

Pros

Ayman A.

Fantastic product

Likeliness to Recommend

Pros

Cons

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Feature Ratings

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