Zoom Video Communications, Inc.

Zoom

Composite Score

8.9 /10

CX Score

9.1 /10

3825 Reviews Write a Review

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What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

5 Top Rated Features

2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 86

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Zoom Reviews

Oyewusi J.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Enhanced Customization and Collaboration, smart

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Breakout Rooms Large Participant Capacity (Up to 1,000) Webinars and Virtual Events Advanced Meeting Controls for Hosts Extensive Integrations Cloud Recording and Transcripts Virtual Backgrounds and Filters Interactive Features: Polls, Reactions, and Chat Cross-Platform Compatibility

What is your favorite aspect of this product?

My favorite aspect of Zoom is its Breakout Rooms feature. It’s incredibly useful for managing large meetings or workshops, allowing the host to split participants into smaller groups for focused discussions or activities. It makes collaboration more interactive and dynamic, especially in educational or team-building settings.

What do you dislike most about this product?

What I dislike most about Zoom is its sometimes overwhelming number of features and settings, which can be a bit confusing for new users. While the extensive features are great for experienced users, it can feel a bit cluttered or overwhelming for people who just need to set up a simple meeting. Additionally, some of the advanced settings require a learning curve, which may not be ideal for everyone.

What recommendations would you give to someone considering this product?

Start with a Free Trial or the Free Plan Explore Breakout Rooms Early Familiarize Yourself with Security Settings Use Integrations with Other Tools Leverage Cloud Recording and Transcriptions Learn About the Advanced Features Check Your Bandwidth and Hardware Plan for Larger Meetings or Events

Pros

Helps Innovate
Performance Enhancing
Inspires Innovation
Caring

Antoine R.

Role: Industry Specific Role
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Zoom keeps team connected

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

The quality of calls offered by Zoom is reliable, with clear video and audio calls or video calls on weaker Internet.

What is your favorite aspect of this product?

I like screen sharing because it is smooth and effortless even for non-tech users.

What do you dislike most about this product?

Background noise cancellation is not always clear.

What recommendations would you give to someone considering this product?

Do not forget to pair with a mic and webcam for the ultimate experience of meetings and calls.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Jishan K.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

For large gatherings, rock solid.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Staying seamless even with a big audience, zoom manages big calls better than discord. For large, regimented debates that must remain on target, it's perfect.

What is your favorite aspect of this product?

Even with hundreds of users sharing displays or chatting concurrently, it is remarkably consistent. When everyone is eager to participate, the raise-hand function helps to keep things orderly. Emphasizing a speaker's footage helps to keep the attention where it belongs.

What do you dislike most about this product?

The analytics for monitoring attendance or involvement are really simple—not much data to deal with.

What recommendations would you give to someone considering this product?

When large group calls call for organization, zoom's a reliable tool.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Zoom

What is Zoom?

Company Details

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Awards & Recognition

2022 Data Quadrant Champion

Zoom Ratings

90 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Instant Messaging Real-time, text-based communication between two or more people

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

Oyewusi J.

Enhanced Customization and Collaboration, smart

Likeliness to Recommend

Pros

Antoine R.

Zoom keeps team connected

Likeliness to Recommend

Pros

Jishan K.

For large gatherings, rock solid.

Likeliness to Recommend

Pros

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Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Keyboard Mouse Control

Instant Messaging

Virtual Whiteboard

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support