Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

82

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Chiara J.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

The Ultimate Home Work Partner

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom is without certainly the greatest meeting tool available. When I initially began utilizing Zoom, it just took me about an hour to become acquainted with all its capabilities. Zoom's potential to comment on the display is yet another handy function. Moreover, screen sharing feature is really useful and has a variety of features.

What is your favorite aspect of this product?

I have been utilizing Zoom for great many years. However, prior to Covid-19 epidemic, I wasn't a frequent consumer of Zoom. Yet it's become my closest companion amid the lockdown, when I was working remotely. I am pleased that the devs are making progress to provide daily reports.

What do you dislike most about this product?

Zoom does provide a fantastic free version with a lot of functions. However, I am not a fan of the limited time featured by the free plan. Instead, they might have limited a few things occasionally. This would benefit many individuals who cannot afford to self-host Zoom and purchase a premium service.

What recommendations would you give to someone considering this product?

Zoom is a life changer for our company. It allowed our coworkers to stay informed while working from home over the epidemic. Zoom has broken down the physical distance within our company business, as we experience a feeling of community whenever meetings are done digitally. Zoom has enabled our company to increase our profits while incurring much fewer expenditures. I strongly advise you to use zoom.

Pros

  • Effective Service
  • Respectful
  • Helps Innovate
  • Reliable

Katlyn K.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Zoom is the gold standard

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is the gold standard for video conferencing. You can share your screen, a white board, files, instant messaging, manage presentations, it's literally the best. And thee security enhancements worked after Zoom bombing became a thing.

What is your favorite aspect of this product?

Everyone uses it and it's become a daily part of my job.

What do you dislike most about this product?

Sometimes when you switch the meeting date it gets funky.

What recommendations would you give to someone considering this product?

Everyone uses it so get on board. It's important to use a video software people are comfortable with.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sabrina G.

  • Role: Operations
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Fantastic product with forward-thinking features

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom has been intentional in developing features that are conducive to so many operations. Also, the product is much more user-friendly than other products.

What is your favorite aspect of this product?

The functionalities including sharing the screen and allowing the host to manage all functionalities prior to meetings have been very beneficial.

What do you dislike most about this product?

Fortunately, Zoom has made some trailblazing updates and there is nothing that I dislike about this product.

What recommendations would you give to someone considering this product?

If you are interfacing with a multitude of clients and plan to have workshops, training, presentations, etc. zoom will provide you will all the functionalities needed for these digital interfaces to be successful.

Pros

  • Effective Service
  • Caring
  • Helps Innovate
  • Continually Improving Product

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