Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

82

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Md Masoom R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Best platform for the online video meeting

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom meeting platform provides a great video and audio conferencing experience and the video quality is just amazing and different from the others, this platform has also a very seamless future related to screening sharing which works really very well. The meeting recording feature is easy to use and records the entire meeting in high-quality video. Record Zoom meeting platform is also really very easy to use and this works even great on the web browser, mobile application and on the web application as well, any fresher can use this platform from day one easily, These are the main features that differentiates Zoom from other similar products

What is your favorite aspect of this product?

The favorite aspect of this product is the video conferencing quickly, Zoom meetings provide high definition video quality even in the slow and unstable internet connection and this works really seamlessly. I can use the great video quality on web browsers, web applications, and even in mobile applications. I also like the instant screen sharing feature which really works great and fast, this product allows me to share my half as well and the full screen, I can also able to give access to others so that they may share their screen as well, this whole process is easy and seamless. The user interface of this product is fast and reliable an

What do you dislike most about this product?

The security of this meeting platform is the one that I don't like, this is not secure when I use this on the mobile application, anyone can use this platform if I lost my mobile and am able to see all the data and information. Hence this is the first thing that I don't like, on the other hand, the integration and the customization process are not seamless, this takes a lot of time to integrate this platform with the others, and on the other hand customization process is not very easy.

What recommendations would you give to someone considering this product?

The one who is considering this product, I would say definitely try this out, this is a feature-loaded meeting platform and is best for online meeting needs.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Paula D.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A Tool for Audio/Video Meetings

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

I routinely use Zoom to engage with my coworkers for presentations or conferences that require a huge number of people to attend, and session recording is very necessary. It's what I utilize for every voice and video meeting among my coworkers and clients. It's a simple software that can be used on a number of systems, like my smartphone and computer.

What is your favorite aspect of this product?

It is useful when a big number of people is required for a meeting. When compared to other traditional tools, the sound quality is far higher. We can also send individual messages to anyone at the meeting. In addition, we have the potential to tape any type of meeting.

What do you dislike most about this product?

It does have a time limit of half an hour, similar to lengthy meetings, and you should return to the conference after half an hour. Zoom does have a number of network issues as well since it requires a high-speed internet subscription. It doesn't allow us to participate through websites on our mobile phones, but instead demands us to download an app. Furthermore, its interface wasn't as appealing as those of other equivalent apps.

What recommendations would you give to someone considering this product?

Zoom is the best virtual meeting software available, and it comes highly recommended.

Pros

  • Efficient Service
  • Effective Service
  • Inspires Innovation
  • Respectful

Camilo G.

  • Role: Operations
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Incredible Tool! there is no better way to make it

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It is simple, you can share messages during breakout rooms

What is your favorite aspect of this product?

Breakout rooms

What do you dislike most about this product?

There is not too much security

What recommendations would you give to someone considering this product?

It needs to have a better security in the access, for example if you're premium you should have access to invite certain of people to your meetings

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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