What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Workplace Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom Workplace.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
View Zoom Workplace in this category (opens in a new tab)
Whiteboard Software
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Appointment Scheduling
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Visitor Management
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Telemedicine
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Saif N.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
Amazing Meeting Place
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It has an accessible interface. Zoom can be used across a range of platforms, such as Windows, MAC, iOS and many more, making it widely accessible. Founder Eric Yuan's mission was to provide a better experience than its competitors, with a lofty goal of making the experience better than meetings in person.
What is your favorite aspect of this product?
Zoom’s Virtual Background is one of its highlight features among all and the most used one. For example, if your room is messy and you don't want everyone to see it, you can use the Virtual Background feature on Zoom to hide it. Zoom allows you to choose from a set of in-built backgrounds. Additionally, you can use custom backgrounds.
What do you dislike most about this product?
Extreme amounts of close-up eye contact is intense. The amount of eye contact we enter into on video chats, as well as the size of faces on monitors is abnormal. In a typical conference, people will look around the room.
What recommendations would you give to someone considering this product?
Lighting is everything when it comes to looking good on Zoom. The most important thing is to sit with your light source in front of you, facing your way. If the light is behind you, you will be backlit and will appear as a silhouette. Side lighting will also emphasize shadows and glares.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
ALPER K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
Easy to use, best product in the market
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
* Lots of people can join to meeting and voice and video quality will not be changed even many people joins to the meeting. * It is the best conference or video conference application among other applications.
What is your favorite aspect of this product?
* Video conference
What do you dislike most about this product?
* It is expensive when you want to buy the commercial product. * Free product gives 50 minutes which is very less. It should be increased.
What recommendations would you give to someone considering this product?
* Everything is perfect at the moment. But sometimes I feel that Teams video quality is better than Zoom video quality.
Pros
- Trustworthy
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Surakshya A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
Zoom is where our team meets weekly
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
We use Zoom to hold regular team meetings even though our members live across multiple locations and time zones. We have a set time to get together once a week, and Zoom automatically sends a reminder to each group member at the appropriate time.
What is your favorite aspect of this product?
Zoom has a breakout room feature that I admire the most as it allows users to split for one-to-one or closed group discussion, even during a large conference or meeting.
What do you dislike most about this product?
One of the dislikes about Zoom is that it is not possible to add a virtual background while using from a browser.
What recommendations would you give to someone considering this product?
Team who works remotely and needs to communicate frequently should definitely try Zoom meetings.
Pros
- Performance Enhancing
- Enables Productivity
- Saves Time
- Appreciates Incumbent Status
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2026 SoftwareReviews.com. All rights reserved.
